LI Walk-In Care

I brought my mother in law here because she wasn’t feeling well and the service was outstanding! The girls up front were super sweet and accommodating. They got her in right away and were very caring because they could see my MIL really wasn’t feeling well. She was seen by Dr. O’Brien who was an excellent doctor. He was compassionate and very personable too. We were also informed he could be her PCP and we have been looking for a new doctor closer to her home so that was a wonderful touch, Ive never been to an urgent care center who offers primary care doctors. We will be back for Dr. O’Brien and the sweet staff and nurse. I definitely recommend this for quick excellent medical care.

Absolutely the worst place. It doesn’t even deserve one star rating. I had redness and itching around my eyes, and I didn’t want to wait for my eye doctor appointment. I figured they would prescribe something for it. Nothing.. He wasn’t even a physician I think he was a nurse and all he kept saying to me was that he sees nothing so there’s nothing to prescribe. Clearly incompetent. I left after paying $50 for nothing. My eye doctor said it was eczema and prescribed an ointment. HOW HARD WAS THAT? Don’t waste your time going to this place. Unprofessional and extremely incompetent.

I came as a walk in with a sinus infection and pinkeye. The receptionist took my info and I filled out very blurry paperwork. She then brought me to a room and without even identifying herself took my vitals. (Is she qualified to do that?) Then someone else came in. I can only assume this woman was a Dr or a PA but again did not identify herself. Just took one look at me and told me I look utterly awful and then asked me “does your face always look this bad?” When I questioned her she then told me that I have Bell’s palsy and not a sinus infection and definitely not pink eye. When I asked further questions she told me I’m disrespectful and that I need to leave.

This place is clean but very unorganized. Seems like the staff doesn't communicate with each other. Front desk is unprofessional and unknowledgeable. Doctor's always seems to be out and unavailable. They only see children on Tuesdays IF a someone is IN. I can see why it's always empty. I only came to get a paper stamped and signed by a nurse practitioner or physician so my child could get her OT services and no one was available. The doctor on staff would only see her if it was an emergency mins you the place was empty. I was told but the front desk he couldn't see her because he doesn't know her. I won't be coming here and if you have children I wouldn't recommend you come here either .

I went yesterday to get a rapid Covid test and I was told it was a 30 minute wait. So I filled out a brief questionnaire and returned it to the receptionist to be processed into the computer. At that point I was 5th to be processed. 90 minutes later I returned to the desk and I noticed I was 3rd in line to be processed. I waited another 30 minutes and I returned to the desk and I was still 3rd in line so I took my ID cards and left. Meanwhile every patient that came in was told there was a 30 minute wait. This LI Walk-In Care is very unprofessional. I went over to City MD and the check-in process took 5 minutes. I was told to go home and they would call me in 3 hours to come back for my test. Simple and direct and they were in control of the process.

Visited this urgent care twice during the midst of this pandemic and the service at LI Walk in Care was incredible. The staff was amazing and prompt. Simranjit Mann NP was the one who took care of me both days and words cannot describe how great she was. She is super knowledgeable with her work and craft and simply has a knack with helping people and making sure they leave healthy. Overall I definitely recommend this urgent care to every and anyone.

Have been there 2 times prior to today. First time I went in filled out all my paper work, saw doctor, and got meds. Went back second time and was told I was never there before. So I just shrugged it off. Called today at 7 and they said they were closed when I asked why the website and machine says 8 she said " yes we are working but have patients". So they work til 8....not open til 8. In response to your reason...if that is the case you should change your hours on the website. It was before 7 when I called.

If I could rate this urgent care negative 10 stars I would. I arrived to be within the first 3 people in line for a rapid COVID test a few days after Christmas as I was exposed on Christmas. I was told the charge for the test was $80, not a problem, beats waiting 6 hours like the day before elsewhere. Everything was fine with my visit until this week when I had the time to submit my itemized paid invoice to my insurance. I noticed that on the paid invoice the line item for the rapid test was listed as $50 and I was charged $80. Yes they stated this upon walking in and at the same time why is it marked as $50? There was NO line item for $30, where did that charge come from, what is it attributed to? I called this past Monday to speak to a gentleman. I inquired why this is. He stated “it’s obviously a typo, the person who inputted it into the system must have pressed the 5 instead of the 8, after all they are so close together on the keyboard. You can come pick up a revised version”. What will this prove, that you’re making an excuse to steal money from patients? I was nothing but nice yet assertive this whole conversation. I tried to explain to him my concern only to constantly be cut off while he repeated and raised his voice. I asked to speak to the manager as I felt he was not understanding me. The person advised me that the manager was not in. I then asked what his (the person on the phone) name is and was suddenly “disconnected”. I called back to speak to a woman who spoke broken English. When I was speaking to her, all she said was “I don’t know, I’m new.” I inquired if there was someone else I could speak to and she said the same thing and asked me to please hold. I then was placed on hold, not hold with music or a recording but the receiver was placed on the counter. I heard EVERYTHING at their front desk. This is a HUGE HIPPA VIOLATION as I could hear patients speaking to the front desk staff. I waited a few minutes only to get frustrated and hung up. I then called back multiple times with no answer. Then the original person finally answered, I asked him if he was the person I was speaking to that suddenly hung up on me. He said yes, at this point I’m upset with the disrespect I received. I stated I never once raised my voice or cursed at him. I stated work in the medical profession answering phones as well and I would NEVER hang up on someone nor speak to someone with the disrespect and manner her did. It’s unacceptable. He of course spoke over me again. I was told the manager, Cliff would be in at 3 PM. I called from 3-3:30 with absolutely no answer. I totally understand they are busy, at least acknowledge phone calls. I finally spoke with the same woman again, stating Cliff was not in & to try at 4 pm. I did, many times again. I finally reached Cliff. I stated my concerns only to hear excuses “well there’s 2 rapid tests, the one you received was the more accurate one, that’s why it was $80”. I kept questioning it and stating that if my paid invoice states $50 for the test with no additional items, where is the $30 attributed to? Kept getting the same excuse until I told him that you’re handing someone a piece of paper with contradicting information and I should be refunded that $30. I’m a 35 year old who doesn’t make much money during Covid or not, that $30 is gas money for me for traveling quite a distance to and from work. Cliff stated he would look into it by speaking with the billing/accounting department as well as the owner and he would “personally” call me back by the end of business hours or the next day. It is now Friday, have I received a call. Nope. I’ve tried reaching Cliff many times this week only to be told that she doesn’t know when Cliff will be in & tomorrow. This is completely unacceptable, appalling customer service. The resolution is simple, refund me the $30. I will blast this EVERY place I can in hopes this reaches the news and the masses so that no one goes here and faces the same horrid service and they get busted for violating HIPPA regulations.

I don’t know how I would’ve made it without Dr Tommy Obrien! I was critically hit with corona virus experiencing every symptom to its extremity. His consistent guidance and reassurance through out the entirety of my covid attack kept me fighting and holding onto hope for my life. Forever grateful. Thank you Dr. Obrien for being the best doctor & sharing your wisdom & positivity!

We saw Sharon today. She was excellent... friendly, sense of humor, informative, made us feel comfortable, and she spoke very highly of Dr. Chhabra. She’s certainly an asset for center.