I have been left without a boiler for over a month in a rented property fully managed via these thugs. The property is a leasehold and the landlord doesn't really want to invest into fixing so many issues happening. They have retaliated with a no-fault eviction in hopes they can kick me out as opposed to dealing with the problems. They probably think they will rent it out to another unfortunate soul. Avoid this business if your a renter. Landlord's will be fine, they will happily be your henchman.