I removed my previous review as the owner, Kyle, finally reached out to resolve the issue with my poor Christmas light installation. I believed he was trying to make things right but after I removed the review he contacted me to inform me they would not be coming back due to my review and because he did not think they could fix them to my satisfaction.
This company installed our Christmas lights very poorly, the pictures speak for themselves. We spoke with Kyle, who initially told my husband that it was completed that way because I was budget conscious--not once did I complain about the price. I simply said I would purchase the clips as he provided me the option to pay an additional $45 or purchase them myself. I purchased extra clips to make sure we had enough. Kyle told us he was going to call us to schedule to fix them the next morning. We never heard back from him either by phone, text, or messenger.
Find somebody else to install your lights and don't waste $375 with these guys. Btw, the $375 is what they charged just to hang the lights as we provided the lights and clips. They also tried to charge me more than I was initially quoted but fortunately I had a screenshot of the price quoted.
Additionally, prior to installation, I confirmed with the installer if light removal was included in the price and he called Kyle to confirm the quote DID include removal (I have this on camera). When I asked Kyle if they would be removing them he said "removal is included for an additional fee."
I suggest you look for a reputable company with experience with holiday lights.