I had called and asked if they can do the work I needed. They said yeah. When I had my car towed there, they told me they were slammed and couldn't take a new customer at that time. Apparently there was a bit of miscommunication somewhere, but it happens. This was before Christmas, about Dec 17th. They said they couldn't get to it until the 5th of January. Luckily, I was going out of town anyway, so I left my car with them. They diagnosed (CV joints), did the work, and I was able to pick my car up on the 7th. I had some major issues a month later and took it back to them. The news wasn't good but Parker was great about it. Highly recommend.