All Photos Considered (-Dea Will-)
Overall, my experience with the men's sports pedicure was decent. The services performed were fairly extensive, and once everything was completed, my feet felt much better. The massage chair was about a 6 out of 10, which seems pretty standard, and the technician did a reasonable job — though at times the service felt a bit rushed versus that real SPA parlor treatment (this was more like a get you in get you out deal).
What I did appreciate was that they took the time to show me the various services available before I made my selection. That was a nice touch and helped me feel informed going in.
However, my biggest concern came at checkout. After clearly selecting my service, I was charged an mystery additional $20 that was never mentioned beforehand. When I checked both their website and the in-store pamphlet, they did not even have a service listed for that rate. I calmly addressed it, and the price was adjusted without much explanation (as if they knew what the rate was supposed to be in the first place) — which left me a bit unsettled.
I had researched 2 other locations, and the reason i ended up here was because one location had a list of services but no details on what was included, and the other location had details but no prices. So I appreciated the transparency knowing what to expect. But the checkout process needs improvement.
I may try them again, but before I do I will hit another spot first, but yeah, that unexpected upcharge at checkout is something they really need to address. Customers should never feel surprised or uncomfortable when it comes time to pay.