Lakeland Square Laundry 2

Always does such a good job and neatly hangs and bags all my laundry. I come in with big orders - 100-300 lbs and they always get it done very quickly

Hi! I really hate to leave negative reviews because I usually just let things go, but after my visit tonight I felt like I needed to speak up. I came to the laundromat after a long day of work and school to wash my family’s clothes. I only had about two loads and used my usual washer in the middle — the one that holds up to three loads. I’ve worked at a laundromat before, so I’m very careful not to overload machines. The clothes had plenty of room to move and tumble. When I started the washer, the water pressure was extremely low. I went to speak with the attendant, an older tall woman, and she told me there was nothing she could do because I had “stuffed the washer.” I knew that wasn’t true, and I tried to explain that the clothes were rotating just fine. There was no acknowledgment or validation of my concern — just a quick dismissal. Later, during the rinse cycle, the water pressure suddenly picked up on its own and worked the way it normally should. I am only writing this because I truly love this laundromat. I’ve always had great experiences, and the daytime ladies have always been kind, helpful, and quick to assist. Tonight was the first time I felt uncomfortable and ignored. I wasn’t rude, I never asked for a refund — I simply asked if there was a way to add more water or help the machine wash properly. Unfortunately, after how I was treated, I don’t feel comfortable coming back. I want to be able to express a concern without feeling dismissed or talked down to. It’s disappointing because this has always been my go-to place, but I will be taking my business elsewhere. Hopefully, one day I will be able to return!