WARNING. You are here because you want to see the experience of others from a business you are considering, because we are all sick and tired of paying for substandard work with our hard-earned dollars I did the same before coming to this salon and I should’ve known better when the few reviews online were horrible.
I hate to write this review because the people there are really nice including the lady who did my hair (Edith) and the owner (Eilyn). They were lovely and accommodating.
I came in with my hair looking a mess, a poor haircut and terrible highlight placing, and they did their very best to make it better. When I left it was night time and my hair looked good. However, the following morning it was obvious, the job was unacceptable. As a sign of respect, I returned to the salon, and gave them the opportunity to fix it. The owner agreed with me that low lights were needed in addition to a few other fixes. The stylist agreed with me also. We all agreed on a very simple plan, a few low lights, and a less ashy toner to blend in the colors. I knew it would never be satisfactory, but at least I could go to work on Monday.
The end result was that she covered the majority of my hair in black dye and left one or two orange highlights in the front. She made it worse than it was the day before, I could have done my own low lights to save the job. Not only was all of the work gone, but it was worse than the night before and much worse than what I walked in with.
As she was doing it, I noticed that the hair she was painting dark got stuck inside the foils, and she just kept covering more and more of it with the dark dye. Mistakes that someone would make if they had never done hair before.
On my way out, the owner asked me if I was happy, and I said no, I was very disappointed that the stylist, instead of putting in a few low lights, as agreed covered the entire job up!
Later in the day I sent her pictures and told her I would like my money back or at least for them to keep the payment for the haircut and the stylist’s tip for the original job which was 20%. Oh, did I mention that that botched color job cost me over $300?
The owner, and her husband who got involved for some bizarre reason, refused to work with me, so I had no other choice but to leave this sad but honest review.
I now have to go to another salon and get a color correction and likely spend another $300-$400. It is shortsighted of a business owner to not want to admit that their work was not to their standards and refund some of the clients money. Instead, they prefer for us to go to every social media platform and share a horrible experience which to a business, in the long run, it’s a lot more than what I paid. A lot more.
At one point the owner said, “and we didn’t even charge you” as if anyone in their right mind would have paid to cover up hours worth of work with black dye.
They are very nice, there may be some decent stylists there, the pedicure was very good, but this is not work that acceptable in any salon in any city in any state in this country. If I were the owner of the salon, I would be deeply ashamed that I allowed this to happen.
I have no doubt she will reply to this with all sorts of excuses that have nothing to do with my satisfaction with the work I paid them to do. As you can see, she has had to do it many times before. Use your own judgment before using this Salon. They blamed everything, except their work, as if all of this was my fault.
I surely hope the $300 was worth it.