Koala Living Cannington

The professional service from Renee was outstanding. We had signed up for membership the previous day after visiting the Cannington store we returned the next day with wanting to purchase 2 items. The whole process was very smooth and Renee explained everything in detail including delivery service provided. Having been looking for years for the artwork I purchased and know I will be very happy with how they will look on my wall.

Have been to both stores in Osborne Park and Cannington. Assisted by Malik from Osborne Park and Renee from Cannington. Nothing was too difficult for them and they are so happy to help and complimented ideas for my vision in mind.

Loved my visit to Koala Living! The showroom has a beautiful range of decorative art and a fantastic collection of couches. The sales team was very supportive and helped me choose pieces that fit perfectly with my home. Highly recommend checking them out!

Terrible customer service experience. 4 failed deliveries with zero communication from the company. Super frustrating to deal with automated systems - where's the human touch? Won't be recommending them anytime soon. October 2025 , after 4 months we are still waiting for the second leg for our table and half part of the delivery.

Awesome experience! Friendly staff! The store has absolutely good taste! Love it soooo much and we get everything we wanted for our new house! Many thanks guys!

I recently purchased furniture from koala living and I couldn’t be happier with the experience. The staff were friendly, knowledgeable, and really took the time to help me find exactly what I needed. The quality of the furniture is outstanding sturdy, stylish, and reasonably priced. Delivery was quick, and everything arrived in perfect condition. It’s great to find a local store that genuinely cares about its customers. I highly recommend koala living to anyone looking for quality furniture and great service!

Perfect stop for the furniture and home decor. Loved everything. Ladies there are really good. Thanks Renee and Kai for assisting us in finding out perfect artwork for our room. ❤️

In a nutshell made a purchase in their Cannington store based on guaranteed delivery on a certain date (11th October), as we would not be in the new house on any other dates so it had to be that date or we weren't going to purchase. Staff were notified of this and helpful and guaranteed the date. We made the purchase based on this guarantee. Then heard nothing, called up on the delivery date as no delivery had occurred. Went through to their call centre and then began the NIGHTMARE that is dealing with Koala living. They do not let you speak to anyone, do not escalate, do not attempt to find a resolution, didn't offer me a new delivery date, or a refund, or even try to assist. I was told multiple times they cannot contact stores, managers or anyone in their supply chain. Was promised call backs from case managers which never happened (to date I have not had Koala living call me). I had to call them every hour on the hour and for days and they finally said they would refund us at that point. I was done with dealing with this organisation. The case manager did not help descalate at all. I was sent on wild goose chases, sent multiple emails. To date (4th November) have not received my refund. Called again and they only processed it on the 28th October. Which means they waited 2 weeks from when this all happened to actually sending the request through (it was approved and details all sent so was just a random person waiting to press the button). DO NOT BUY anything from this company. They cannot provide you ANY support or resolution if things do not go smoothly and you are genuinely left feeling helpless and out of pocket lots of money :( Update: In response to Koala livings reply below, the issue was not just the delivery, the issue was the lack of care or process to actually provide a resolution. I was not called back, never offered a new delivery date, never spoke to a manager and had to continually persist to get a refund. I had to call again last week and refused to get off the phone until someone who could help me actually spoke to me. It was only then the refund went into my bank after the first and only time I was able to speak to a supervisor. The review stands for all future customers that unfortunately Koala living are unable to properly assist to resolve issues without the customer having to be out of pocket and out of a lot of time and make 20+ 1300 calls to their call centre. Hopefully the organisation can reflect on their internal processes to manage things better for future customers.

I had a great experience with Vanessa at Koala Living in Cannington. Her service was friendly, attentive, and professional. I was really happy with how she helped me - highly recommend!

Buyer be aware! They’re funnelling any positive review back to google. CS Team is very painful to deal with. Two deliveries and both times damages, and from QA in China. Make you jump through 100 hoops. Last issue - trying to return a painting which the refuse because of a catch all clause in their T&Cs that deny’s any right of return. Attempted to escalate with management - crickets. They’re not interested. Maybe a goodwill gesture after all my issues? Don’t make me laugh!! Next step - consumer affairs! Regret my 3rd order already… wish I had waited!!