KMB PLUMBING AND ELECTRICAL

I called KMB to come out and do some repair and change a house water filter assembly. Over the phone I was quoted $156 an hr for the tech. I was fine with that. The TECHS showed up early I was happy about that. The lead tech (I guess) promptly had me sign to approve work and gave me options about what we talked about. He was friendly and explained what would be done. He did not offer an estimate however. This is where the issue starts. The work was completed and he did great job. We had three valves put in and a water filter assembly. The total bill for this was $2046.00 with a military discount! Ive had pipes and hot water heaters put in crawl spaces for less than this. After the techs left. I called to ask for an itemized bill. Apparently they don't do itemized bills. I asked them 3 valves and a filter assembly cost 2000+. I was told 156hr for the tech and now $90hr for the helper. This job did need a helper. And I wasnt told there would be a helper either to the tune of 90 an hr iver the phone. So fir tech and helo for 2.5 hrs it was close to $600. I was also charged for the use of a special tool. Another $90. I didn't realize I had to rent the use of a tool either. Most companies have all the tools they need including special ones. That is part of the cost of the job. I use special tools on the airplanes I work on all the time I don't charge for their use when needed. I bought the bought so I could accept those jobs. The tool makes me money. So I'm at 700 or so for labor and tool rental. So these three valves and water filter assembly cost $1300? I find that very hard to believe. I was also told when I asked what valves got put in and their prices. It's the same price for all valves. Even though 2 valves are clearly much less robust than the hot water heater valve. Beware if you use KMB. Again the work is good and the tech is a good guy and he is the only reason for the 2nd star. KMB is way overpriced and I feel not they are very forthcoming when you question the bill. If I need work done again it won't be them. I'm quite sure their are much better priced plumbing services out there that do just as good of work.

I really want to recommend KMB Plumbing. My niece had been dealing with a stubborn plumbing problem with her plumbing tanks in her RV for over a year. No one could figure it out until I called KMB! Dawn sent her team over right away and after several hours of work found a soda bottle in the pipes! The job took two days to remove and repair the pipes, but her team was there all the way from start to finish. She has EXCELLENT communication skills as well, keeping in touch via text and phone. I could not have asked for better service. If my niece has any more problems with her RV plumbing, KMB will be my first call, not my last.

We had a flood in our home in February, and our house is still under construction. KMB has done quality work, and the craftsmanship has been good so far. However, the project has moved much slower than expected, and the delays have made an already stressful situation even more difficult for our family. I appreciate the work they’ve done, but I wish the project timeline and communication had been better. I’m hopeful the finished result will be worth the wait, and I’m looking forward to the finished work.

Who may this concern, Our home at Mt. Poconos (Tobyhanna) experienced a line and water heater leak, leaving my family without hot water and cold water for basic necesities. After a fail attempt to resolve the issue with an insurance program purchased through our local water company, we contacted KMB. Carol( the custumer representative) facilitated an expedited the emrgency response and the KMB crew was in our place within 30 minutes. Throughout the repair, KMB crews and management worked with the manufacture and represented our interest in regards of warranties and equipment. As a retired combat veteran, I give testament of KMB's commitment to the military members and the attention to detail from the top and throughout its work force! Respectfully Onnez Rodriguez U.S. Air Force (retired)

had an extremely disappointing experience with KMB Plumbing, Electrical & HVAC. They charged me $214 just to diagnose my AC unit and told me the problem was a bad capacitor. They then quoted me approximately $300 for the capacitor itself plus $156 in labor/hour to replace it. A replacement capacitor costs only a few dollars online and can be installed in minutes. I declined the repair, purchased the correct capacitor myself, and replaced it. The AC still does not work, which means their diagnosis was incorrect or, at best, incomplete. It feels like this company is more interested in selling expensive repairs than properly diagnosing the actual problem. Paying over $500 to replace a capacitor that wasn’t even the issue is unacceptable. I trusted their professional expertise and paid for a diagnostic service, only to receive a wrong diagnosis and a highly inflated repair quote. I would strongly recommend getting a second opinion before authorizing any work from this company. Based on my experience, they care more about maximizing the invoice than providing honest and competent HVAC service. I will be pursuing a refund of the diagnostic fee and filing complaints with the appropriate consumer protection agencies if this matter is not resolved.

Extremely knowledgeable and professional. We lost our running water early on a Friday evening after a Lightning strike, basement full of smoke. By the end of the evening everything was repaired and we were as good as new. Not happy with mother nature, but couldn't be happier with the service that was provided that fixed the damage, and had us back to normal in a relatively short amount of time on a Friday evening with no advanced notice.

Baseboard heaters tripped breaker and not working. KMB did some work for us a few years ago so I called. We had just arrived at our vacation home after a few weeks away. KMB had someone here within an hour. Very polite and knowledgeable technician arrived as promised and figured out the issue within a few minutes. The price was higher than I thought but the issue has been resolved quickly and professionally.

We reached out for a check-up on our HVAC system at a recently purchased property. KMB was very responsive, up front about costs, easy to communicate with and came out that day. Dawn was great.

Called them at 2:02pm they arrived at 2:31pm and was done with the leak at 3:05pm. Excellent service arrived early most importantly we were given more than one option to decide the work that would be needed to fix the leak and patiently answered all of our crazy questions to my wife’s satisfaction which made me happy. We always have an 5 star visit from KMB as this has been one of more than a dozen needed.

Called the office to inform them of the water that had gathered in my basement. Within a few hours I was notified that a technician was on their way. The guys were there to evaluate and assess the situation within minutes . The technician arrived and was very explicit of the situation. He explained to the family the possible cause for the water as he proceeded to rectify the matter. I was very pleased as always with the service provided. The technicians were polite and clean. A few minutes after their departure I received a text from the office to make sure that I was satisfied with the service provided. I have been a faithful client for 15 years!