We’re eleven weeks into our project and all we have is a demolished bathroom, a tub in the garage, and a list of reasons why they can’t get the next step done. We thought this place would offer us a turnkey bathroom remodel. We went to the I-10 and Durham showroom in October 2023 to make arrangements. They had a beautiful selection, glowing reviews, an apparently well organized design process, and years of time in the area. We were promised completion in 4-6 weeks once the work started if we paid up front. On Jan 4 2024 we messaged the project manager they could begin work. The demolition wasn’t complete until Feb 1 but was very professionally done. Since then: - They sent two plumbers to give bids. One bid had no plumbing license or company listed (just a name and personal contact) and we couldn’t find the name in the Texas plumbing license database. We never saw the other. - They told us they couldn’t separate our portion of the plumbing cost from theirs on the other plumber. I would think they do this daily. They finally agreed we should use our own plumber and promised a meager $250 credit we have yet to see. - We asked for the tub in mid March and we didn’t get it until April 5. - We asked for the tile three weeks ago and still haven’t gotten it. - The project manager sometimes takes days to respond to us and usually just tells us why there will be another delay. We are hoping to receive the tile and other materials from them this week and see if they can get to tiling the floor once the drain is done. During all this time they could have been working on drywall and framing the shower. Instead… nothing. April 24 2024: Our plumber was able to measure the tub and install the tub drain and supply. Valentino, KBD’s new project manager, did reply that he is looking at getting tile (which we requested Mar 28) delivered and installation scheduled. Stay tuned!

Sadly I must bring local awareness about this Houston company off Durham Dr. I signed a contract in Oct 2023, paid in full (as per their company policy as did all their other clients) for 2 bathroom remodels. Communication is absolutely lacking. I have had to make first contact with them in every step of the process. They had great communication in the beginning but once they got my money, communication went downhill, essentially got ghosted. We had a "start date" of January 23, 2024. Then one of their subcontractors came and demolished one of the bathrooms. When I inquired when he would return to actually start work, this guy was absolutely clueless. Then started the string of emails and texts to KBD and every response is so generalized and lacks substance and most important lacks ACTION. Someone is sick, endless excuses, "we'll get back to you about this" and no one gets back to you until I have to contact them again. This has been going on for MONTHS NOW. Yes, they demolished my bathroom almost 4 months ago and never returned to actually remodel it. Clearly by other reviews, this is not a unique case and seems to be a common complaint: Taking full payment upfront, demolish one area of house, then not returning for actual remodel. I have hired an attorney at this point, they know this and yet have not responded to the attorney either. My attorney has agreed the company has breached contract by obviously not holding to their expectation of actually providing any services. If they can come and finish up the bathroom they demolished months ago and refund me the master bath that they never started on, then your reputation may get a clean slate. UPDATE #1: as company replied, someone did come out today 4/15 however only to briefly look at the bathroom then reported they will deliver tub this week. 5/10/24 UPDATE: we did get a tub delivered to us 4/19. Since then I have hired my own plumber who is installing tub today. I am still awaiting a reply to an email I sent to KBD two weeks ago on next step of installation (no reply yet). This has been a slow painful process for us. It has been HALF A YEAR and KBD has only performed a demolition on what should have been a very simple project. I am still waiting to get my other project repaid. 5/29/24 UPDATE: We were scheduled for installation yesterday however ONLY upon emailing them first to confirm someone is coming, we get notice that they are rescheduling (third no show by them). Of course the storm was blamed as need to reschedule as it reportedly caused delay week prior (interestingly new daily positive reviews on google is a little suspect). They have us tentatively for June 19 at which I will provide another update. So now we are almost 8 months contract signed/paid with NO WORK DONE. We now have a tub installed (that we paid separately from our own hired plumber) as pictured in second pic. 6/10/24: never got a call back as requested to plan what exactly is planned for next week’s installation. Requesting a call from Celeste…have to post here since emails gone unanswered

It is our pleasure to post a review for Kitchen and Bath Decor. From the time we walked into their showroom to the final installation, their friendly and professional staff were amazing to deal with. Their designer helped us select the perfect countertop and made sure that no detail was overlooked. The installation was on time and they were efficient and organized. This has been such a positive experience for us. We are so pleased with our beautiful kitchen countertops. Thank you Kitchens and Bath for helping to achieve the kitchen of our dreams!

I was so impressed with the quality of workmanship from Kitchen and Bath Decor. They pay attention to detail and take pride in their work. My kitchen looks absolutely beautiful!

I am very please with Celeste and her construction crew I had a total kitchen remodel my wife and I very happy with our new kitchen. I highly recommend this company to others.

They've had over $40,000 of my money in cash for over a year and I still don't even have permits. They did tear out a year ago and it still looks like that now. They ghosted me on an appointment in November 2023 after switching my subcontractors 3 times, and haven't reached out a single time since. They've totally abandoned my project and refused to refund my money. Update 6/17/24 in reply to the response - this is simply not true. We were informed our first contractor Hunter was let go, and his team would take over. Then they quit. Then a new guy came out (definitely not at my request) and did quote a higher price. I asked for a refund in October and Celeste denied that request, but instead assigned Ricardo who took over. Ricardo was very nice and he did not overbid. Never were we asked for additional funds. In fact he stated in November we were just waiting on engineered drawings to send to the county to get permits. Then we were told we would have a meeting January 8th but we were GHOSTED. That meeting date came and went nearly 6 months ago, yet we have not received a single email, text, or phone call in all that time. No drawings were sent us, no permits were pulled, no notice of funds needed, and we certainly never stated we would get outside bids, and why would we? We had a new team picked by you and within budget, and were awaiting CAD drawings. Respectfully, you've had our funds for 13 months and haven't even spoken to me in all of 2024, let alone delivered the very first step of permitting, the drawings which were supposed to be done last year. We have been extremely patient - please contact me to arrange a refund.

This company is the worst❗️They lack integrity and operate like scammers. We signed a contract with them in August, 2023 for a kitchen remodeling. They required that we pay upfront for the total cost which we paid. They promised that it takes about 8 weeks to get cabinets and it will take 2 wks more to install the kitchen. As of today 8 months plus later, this is the condition and the mess, they have left my kitchen in. No shows, don’t answer calls, endless lies and excuses, no definite plan as to when or how they will do the work. Their big show room is a facade and trick to make you think they are legit and capable. Their niceness during consultation goes out the window once you hand them the check. They will ghost you and your project. We have had to chase them down for any kind of contact or communication, yet they still haven’t delivered. *Of course, KBD will come here and write their rehearsed defense quickly instead of doing the right thing. There’s no word to quantify the amount of unwarranted distress that you all have put my family through for doing business with you in good faith. Just do the right thing!

Kitchen and Bath Decor made the kitchen renovation process so easy. They were always available to answer my questions and address any concerns I had. I'm so happy with the end result!

I had a great experience with KBD for my bathroom remodeling project. Right after the first call with Celeste I knew that this was the right company for me as she paid attention to my wishes, asked critical questions, and didn't try to push just the standard bathroom design onto me. I love that I could discuss pros and cons of certain design decisions and materials with Celeste , throughout the process and that she made sure we don't lose sight of the one major requirement that I made very clear in the beginning "It has to be easy to clean". The contractors did a wonderful job in fulfilling my high demand for attention to detail and in dealing with all the uncommon materials and fixtures that I brought in. I was very happy that they always offered their expertise when it came to making decisions about how things should be done right on the job site. I certainly didn't always make it easy for them but they went above and beyond every time - they even managed to make crooked walls look straight with their magic tiling skills. Last but not least, Jonathan and Adrian were great to work with too - always following up quickly and keeping the payment schedule very clear. We will soon start to plan the next bathroom remodeling with the team!

We absolutely love this location. The staff is wonderful, we got a full bathroom remodel this past weekend. Everything is just perfect. If you have home design needs visit this place for everything home remodeling. The design team can create multiple designs and looks to your desired style. We have use them to remodel our kitchen and it's beautiful. Thank you to the staff we love our home.