.

It's August 13, 2024. Last year, we decided to renovate our home to prepare for the possibility of my aging parents or aunt moving in with us. We stumbled upon an ad for Kitchen and Bath Décor & More. In May we visited the store which was AMAZING. June 17, 2023, we put a lot of faith, trust & money towards our biggest investment, our home. Celeste Haddad & Jonathan Neil offered us dinner, wine, soft drinks. Finally, after signing the agreement, Celeste sent Jonathan to our home at a 11pm to collect the deposit. At the time of contract signing, they said our project wouldn’t take any time at all & should be done by Christmas with a start date of September, the completion date never written down. All along the way, we were reassured that our project would be easy. We expected the completion of the project within a reasonable timeframe, with the expertise & quality of workmanship that they had assured us. We had hope that our projects would end up picture perfect like the ones we were shown the showroom. I will say that my heart breaks that our journeys ended up this way. What KBD has done well so far in my project; my kitchen cabinets do look STUNNING! My gray walls match perfectly with the other gray walls in my home. Jonathan Neil helped me to save money by giving me advice which sales to shop & when. Even though they did not have my projects done by Christmas, they worked tirelessly to get kitchen done so I could host my family. The easiest bathroom project, Bertin, paying attention to detail, lined up the gray veins of the wall tile perfectly! The niche is beautiful. Celeste was willing to work with me & change my bathroom vanity color. They, also attempted delivery which resulted in one of their workers holding it for us which is very kind. What needs to be done still our kitchen island, a central feature of our home, was cut 4" too narrow. What was once a functional island has now been rendered impractical. This impacts our daily use of the space & has significant implications for the resale value of our home. Despite being told several times that it was going to be resolved, there is no resolution. I will say that Celeste has reached out & tried to put my concerns to rest. I believe that at one time Kitchen & Bath Decor & More was the best in Houston. I am not sure when they lost control but they are trying to regain their footing & reputation. I pray that they can prove themselves honest, trustworthy, & the best Houston has to offer.

I had a great experience with KBD for my bathroom remodeling project. Right after the first call with Celeste I knew that this was the right company for me as she paid attention to my wishes, asked critical questions, and didn't try to push just the standard bathroom design onto me. I love that I could discuss pros and cons of certain design decisions and materials with Celeste , throughout the process and that she made sure we don't lose sight of the one major requirement that I made very clear in the beginning "It has to be easy to clean". The contractors did a wonderful job in fulfilling my high demand for attention to detail and in dealing with all the uncommon materials and fixtures that I brought in. I was very happy that they always offered their expertise when it came to making decisions about how things should be done right on the job site. I certainly didn't always make it easy for them but they went above and beyond every time - they even managed to make crooked walls look straight with their magic tiling skills. Last but not least, Jonathan and Adrian were great to work with too - always following up quickly and keeping the payment schedule very clear. We will soon start to plan the next bathroom remodeling with the team!

We dropped by the Kitchen & Bath Decor showroom in May of 2021 looking to renovate a bathroom. 16 months later the renovations completed include 3 bathrooms (shower replacement in 2, all new counters, floors and decor) the kitchen & laundry room (counters, cabinets, floors) plus flooring throughout the main floor of the house. Needless to say we liked the work so much we kept adding to the scope. Their greatest strength is their design consulting. Celeste did an outstanding job providing ideas, alternatives including options to manage costs. Most of what we bought was not off the showroom floor, Celeste made available other options to best meet our needs. Materials and labor from this company are at the higher end of the scale but we feel we received good value for our money. From a cost perspective, what impressed us the most was the management of changes. Contractors will often take advantage of change orders with ridiculous margins but we felt we were treated very fairly. Any defects in materials or workmanship were promptly addressed. Our only complaint was schedule. Between Covid, supply chain issues and labor shortages, work start dates were often late (we understand the economic climate but patience is not our strength). Overall we would give Celeste, Jonathan and their teams a “5 of 5” rating, recognizing opportunity to improve on schedule management. D & T. Wright

Kitchen & Bath recently helped my husband and I select and install new Cambria countertops. We went with Kitchen & Bath for several reasons. First and foremost, Celeste, Adriana, and Dani are friendly and pleasant. These ladies clearly have an eye for design, and Celeste is in fact The Queen of Cambria. She was able to offer an extremely competitive price, and based on the stellar reviews, we felt confident that our renovation would meet our standards. While our overall experience was positive and we would work with K&B again, I do want to be completely transparent and honest. Our situation was a little tricky because we were working with two contractors, K&B and another company. Because of this, K&B's countertop guys (Carlos & Carlos jr.) had to remove our countertops so our other contractor could do their job. This meant that we would have no sink, no countertops, no cooktop, etc. I wasn't too worried about this initially because I was told both verbally and in writing (on the contract) that the new countertops would be installed within 7-10 business days from the time of template. Unfortunately, this didn't happen. Our new countertops were installed approximately three weeks (15 business days) after demo/template. I was a little frustrated by this, but I understood that they were booked and busy. I did ask to be put on a list in case someone cancelled, but alas, I could not get so lucky. As stated, it was a little frustrating, but we rolled with it and didn't cause a fuss. On the day of install, I noticed that the edges of my countertops were not beveled as requested. I was a little confused and asked Carlos about this. He informed me because of a change we made (we added a waterfall after we paid. This change was made on the day of templating and was approved by Carlos) he needed to make the edges square in order to keep the design fluid. This made total sense to me, and I was fine with the change. I do wish I had been informed of this change prior to install, but it wasn't a huge issue as the change was made to make the design flow. At this point, I called Adriana because I wanted to make sure this change wouldn't upset our warranty. I was then told that I would be charged extra because of this change. There was some back and forth, but Adriana did end up taking care of the extra charge. Carlos, Carlos jr., and the third guy with them did a great job installing. There are some flaws which I have attached pictures of, but they were courteous and professional. Overall, I would recommend K&B because the end product is beautiful, but I do think communication between K&B, Carlos, and the customer could be improved. It's clear that K&B will go to great lengths to ensure their customer is satisfied.

I have had many dealings with contractors and done a lot of previous remodeling on various properties before I arrived at Kitchen and Bath Decor I had decided to remodel my master bathroom from top to bottom and went to see the team at Kitchen & Bath with very specific ideas of design and materials. I could not be happier with the whole project. The only complaint is the installers where difficult with scheduling at times I did miss a couple of days of work waiting gor a worker that didn’t make it that day The design team made an extraordinary effort to find the exact things I was looking for including a very hard to find color of glass tile. The design they came up with was perfect and exactly what I wanted. We agreed on a price and a start date a couple of months in the future. I was advised that the project would take about 3 weeks. Exactly on the day they told me they would arrive, they did! The team came in and completely covered the bedroom area and I realized that they really meant “dust free”. Everyone who worked on my project was pleasant and helpful. The office would call and let me know who would be arriving on the following day and at what time. They didn’t even get annoyed when I kept changing my mind on paint color. The project lasted just over 6 weeks longer than promised but I changed a lot of my designs of my house in the end my house wad left perfectly clean and shining. I wholeheartedly rate Kitchen & Bath Decor in the heights a 10 on a scale of 1-10! Thank you for your hard work .

We came to KBD after dealing with two different dishonest contractors, and we were pleasantly surprised to find such kindness and honesty when we had all but lost hope. It is very hard to find honest people who care about their customers in this industry, so when we found Celeste and her crew, to say we were very pleased would be an understatement. Unfortunately, we found out it was all an act. They are a bunch of crooks who failed to mention they were bankrupt. (You can google this). They happily took our 25k though, and all we got were more lies when we tried to get them to actually do the work we signed up for. Please consider how many reviews each reviewer has when taking their score into account. It’s not that hard to make a fake account and post a bogus review. This company would have 1 star if all the customers they stole from wrote a review or just put a rating. Best to research more than one source before deciding to trust a company with thousands of your hard earned money. A very expensive lesson I hope no one ever has to learn the hard way like we did.

Not sure what happened to my prior review but probably hidden under the many reviews of which I question the validity of. In summary, they took our money in 2023, did 30% of the work and then ghosted us. They are currently in bankruptcy hearings. Many many other “victims”. Many lessons learned on what to avoid with future contractors. Still waiting to get refunded by them for work that was not done.

Luis and his crew at kitchen and Bath Decor are incredible. During the planning, Adrien was generous with her time while we figured out what we wanted; once we got into actual construction, he and his crew truly went above and beyond to bring our dream to life. All while being mindful of our budget. Our new kitchen is gorgeous, and so much more than we could have ever hoped for. Although it took a little bit longer than what was expected, we are happy with the in result, and we understand the construction is not easy. We would never want to have had to go through this by ourselves. The installers are not easy to manage and schedule the project manager job is very difficult, but we’re very happy that we’ve got the wonderful kitchen that we hope for we are praying for your success and we will keep you in mind after we recover from the cost of the kitchen. We are going to do the bathroom, we will certainly come to you.

It is our pleasure to post a review for Kitchen and Bath Decor. From the time we walked into their showroom to the final installation, their friendly and professional staff were amazing to deal with. Their designer helped us select the perfect countertop and made sure that no detail was overlooked. The installation was on time and they were efficient and organized. This has been such a positive experience for us. We are so pleased with our beautiful kitchen countertops. Thank you Kitchens and Bath for helping to achieve the kitchen of our dreams!

By 3rd quarter 2023 I’d inquired at multiple companies in regards to remodeling my kitchen at my country home. And It wasn’t till I stopped in at Kitchen and Bath decor that I received exactly what I was looking for. From the moment I walked in, to the patience and time to put the idea together, to the remodeling, minor changes and to the end result. My kitchen went from a typical boring apartment colors with basic everything else to a more open and welcoming feel as a country home should feel. I love it and my friends can’t get enough it either. A job well done to you and your team.