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It's August 13, 2024. Last year, we decided to renovate our home to prepare for the possibility of my aging parents or aunt moving in with us. We stumbled upon an ad for Kitchen and Bath Décor & More. In May we visited the store which was AMAZING. June 17, 2023, we put a lot of faith, trust & money towards our biggest investment, our home. Celeste Haddad & Jonathan Neil offered us dinner, wine, soft drinks. Finally, after signing the agreement, Celeste sent Jonathan to our home at a 11pm to collect the deposit. At the time of contract signing, they said our project wouldn’t take any time at all & should be done by Christmas with a start date of September, the completion date never written down. All along the way, we were reassured that our project would be easy. We expected the completion of the project within a reasonable timeframe, with the expertise & quality of workmanship that they had assured us. We had hope that our projects would end up picture perfect like the ones we were shown the showroom. I will say that my heart breaks that our journeys ended up this way. What KBD has done well so far in my project; my kitchen cabinets do look STUNNING! My gray walls match perfectly with the other gray walls in my home. Jonathan Neil helped me to save money by giving me advice which sales to shop & when. Even though they did not have my projects done by Christmas, they worked tirelessly to get kitchen done so I could host my family. The easiest bathroom project, Bertin, paying attention to detail, lined up the gray veins of the wall tile perfectly! The niche is beautiful. Celeste was willing to work with me & change my bathroom vanity color. They, also attempted delivery which resulted in one of their workers holding it for us which is very kind. What needs to be done still our kitchen island, a central feature of our home, was cut 4" too narrow. What was once a functional island has now been rendered impractical. This impacts our daily use of the space & has significant implications for the resale value of our home. Despite being told several times that it was going to be resolved, there is no resolution. I will say that Celeste has reached out & tried to put my concerns to rest. I believe that at one time Kitchen & Bath Decor & More was the best in Houston. I am not sure when they lost control but they are trying to regain their footing & reputation. I pray that they can prove themselves honest, trustworthy, & the best Houston has to offer.

I had a great experience with KBD for my bathroom remodeling project. Right after the first call with Celeste I knew that this was the right company for me as she paid attention to my wishes, asked critical questions, and didn't try to push just the standard bathroom design onto me. I love that I could discuss pros and cons of certain design decisions and materials with Celeste , throughout the process and that she made sure we don't lose sight of the one major requirement that I made very clear in the beginning "It has to be easy to clean". The contractors did a wonderful job in fulfilling my high demand for attention to detail and in dealing with all the uncommon materials and fixtures that I brought in. I was very happy that they always offered their expertise when it came to making decisions about how things should be done right on the job site. I certainly didn't always make it easy for them but they went above and beyond every time - they even managed to make crooked walls look straight with their magic tiling skills. Last but not least, Jonathan and Adrian were great to work with too - always following up quickly and keeping the payment schedule very clear. We will soon start to plan the next bathroom remodeling with the team!