Facilitating a Solar Battery Replacement Under Warranty
Recently, we were contacted by a homeowner whose solar battery had failed after only four years of operation. The customer had initially worked with a different installer but unfortunately, that company was no longer in business. Seeking assistance, the customer reached out to SolarEdge, who recommended us as an approved solar installer. SolarEdge solar solutions offer high-efficiency systems designed for both homes and businesses, providing reliable energy savings, advanced monitoring and long-term sustainability.
Faulty Solar Battery Issue
A customer experienced reduced solar energy storage capacity and erratic performance, pointing to a faulty battery. As the system was under warranty, they sought a solution.
Remote Diagnostics and Warranty Support
Our team remotely assessed the issue via SolarEdge’s tools, confirming the battery was defective. We promptly raised a service case with SolarEdge, whose warranty covered the replacement, leaving the customer responsible only for installation labour costs.
Seamless Replacement
We coordinated the warranty claim, scheduled installation after the new battery arrived, and restored the system with minimal downtime. The customer was satisfied and became part of our solar community.
Why Choose Us?
- Trusted Expertise
- Comprehensive Support
- Customer-Centred Approach
