Enjoy having your car serviced again.
Be impressed and enjoy having your car serviced!
One word, Trust.
My name is William and I am a vehicle enthusiast who knows little of their mechanical well being. Owner of over forty different vehicles and profess ignorance, hence a natural fear of service. My introduction to this father and daughter powerhouse (Robert and Chelsea) of Kingsman Transmissions is the result of an exceptional buying experience with the family owned Cicchino’s Auto located off Delsea Dr. (47) in Millville and attached to Kingsman Transmission and Total Car Care. Upon the purchase of A 2003 Hummer H2 from Umberto, Louis and Enrico (father and sons) during the onset of Covid-19 promises were made regarding the safety and soundness of the vehicle as NJMVC is closed for inspection. Yes, I loved Zombieland!
Delivery of the vehicle was a tad rushed due to Viral outbreak. So do not look unfavorably upon the initial diagnosis (no fault on a 2003, seventeen year old vehicle).
The particulars, two-hundred miles after delivery:
Transmission light comes on, Tachometer ceases to function, Service Air Suspension light comes on, Marker Light dead, Exhaust smell in cabin, Excessive road vibration, Windshield washer not working and a lovely door rattle emerge. Me: OMG what did I do? I speak to Umberto and immediately (four days after purchase) am asked to see the Kingsman.
Tom and Bob were the owners of Aamco in Vineland and recently set up shop together as an independent entity. Their work earns them this comfort. They are still setting up shop so to speak and already they are busy busy. I was greeted professionally and made to feel welcome while practicing social distancing at the onset. My nerves were racked as the caretaker of my ninety year old grandfather and potentially a down vehicle purchased to ease our survival. I detail the issues, toss the keys, and am told it could be two weeks or more pending diagnosis. Arghhhh!
The Diagnosis:
Marker Light and Windshield Washer = No problem FIXED! Door panel crack and cabin noise = No problem FIXED! Tachometer = No problem FIXED! Exhaust leak confirmed = No problem FIXED! Service Air Suspension turns out to be a compressor not needed due to spring conversion = No Problem FIXED! Transmission light (the big scare) is diagnosed as a code tripping regarding the fuel to air ratio and the 8 cylinder Vortec engine is firing on four cylinders intermittently and, you guessed it, no problem FIXED! This increased the power output substantially and earned me a better MPG. All said and done they took a nearly 8,000 lb. vehicle from potentially unsafe to sound luxury in five days. They were even kind enough to put the vehicle on a lift and show me underneath. He proceeded to include cleaning off some rust spots and painting to prevent further body rot. I commissioned them to replace all of the brakes with ceramic pads, rotors and calipers. They included an oil change. When I got the vehicle back Umberto, Joe, Bob and I probably could have hugged if not for social distancing. The end result is I now have a Family owned dealership and a service station I would recommend to anyone. A new found level of trust in an industry, which for whatever sad reason, has potentially a bad rap. A place to bring all of my vehicles for ongoing service and a sense of friendship and family. The service was so exceptional I felt the need to tip, which they would have refused had I not placed it on the desk and again pulled the social distancing card.
I pray that you read this review to the end, are safe in these troubled times and always.
My story with with this family has just begun...
Regards,
William L