Nice folks to work with and they jumped right onto my issues. Unfortunately, they could not fix the problem like the authorized Carrier repair at Utility Trailer in Boise, ID. I had asked for a complete fuel line to be replaced from the tank to the reefer due to leaks. When I got down the road I found more leaks in the line due to quick-connect couplers that were in our brand-new line. We ended up being late for the delivery, violating my hour of service to reach the emergency repair location and not keeping the product we were shipping at the desired temperature. We paid our bills with their shop. Overpaid $540 for what Loves had charged $130 previously. Not to mention the fuel line replacement cost that was wasted when it had to be redone. I politely reached out to the staff about these issues and sent proof of the work done later, but have yet to hear back. We like to keep good working relations with our partners on the road and continue business at a later date. Hopefully, we come to a resolution and not just feel like we got burned.
Update: King's Owner Alex reached out to me to offer a refund and set things right👍
Review edit coming.
As of 1/24/24, we received no refund.
Certified Carrier techs at Utility Trailer in Boise, ID. Showed me that the line was never replaced, only new couplers were installed at the breaks in the line. The Utility tech installed a new line, replaced fuel/ air filters, and performed an annual PM. in under 2 hours. I did have a great time fishing on the Columbia while I dealt with fuel leaks for 4 days!
As of 2/6/24 Alex from the shop sent a full refund.
Way to keep make amends when mistakes are made. Earning customers is harder than keeping them.