First time. Scheduling was easy. They send text reminders. Check in was easy. They did full grooming quite fast. They asked how I liked the head when I forgot. My terrier mix looked great, instead of scalped. Little more expensive than I was used to in AZ. Not sure what the going rate is here. $82, I think, for full grooming ($10 of which was a teeth brushing add-on).
Edit: The last time I went it seemed the delay between drop off and pickup was excessive (more than 3 hours). For dogs who shake any time they even suspect a grooming might take place, and a senior with heart issues, it’s enough to make you want to groom them myself. *I don’t usually due to health issues.