Khalifa Bakers Mochi Gate

Very disappointed with their service. I ordered 900 g of Nan Khatai and paid EXTRA for a tin box because I wanted to gift it to a friend abroad. When the order arrived, the total weight including the tin box was only 840 g (photos attached)!!! This means the biscuits themselves were barely around 700 g — far less than what I paid for. So basically I had to pay 3500 rps almost for mere 700 of nan khatai! I have always believed that reputable bakeries weigh their products separately from the packaging, whether it's a tin or a cardboard box. The tin alone weighs about 150 g, so the math speaks for itself. When I called their branch to clarify, they refused to take responsibility and casually replied, “Madam, hum to aise he wzn krte hain, apko pta nhi kis ne kaha h shuru se packaging k sth be wzn hota aya h.” Such a dismissive attitude was extremely disappointing. For a brand with such a big name and claimed credibility, this felt like a petty and unacceptable practice. It also raises concerns about how they dispatch their orders to other cities — are all customers unknowingly being shortchanged like this? Overall, despite being a very reputable brand, I'm very dissatisfied and would not recommend ordering from them again.

When in Pakistan, Khalifa bakers is on my list of places to visit. Every time they show me the delivery option and the number to call for that 😃. For me it’s a place to personally go to. Not only for their merchandise but also for the streets one walks through to get there.