If I could give zero stars, I would. Key Deer Motors represents the absolute worst of used car dealership cliches.
Before committing to a 10-hour round trip (5 hours each way), I called ahead to confirm that the specific vehicle I wanted was still available. I explicitly stated I was driving from hours away and needed to ensure I wasn't wasting a trip. I was given 100% verbal confirmation that the car was on the lot, ready to go, and that they would work with me on the trade-in valuation I had been quoted elsewhere.
When I finally arrived, the reality set in:
The Phantom Inventory: The car I drove 5 hours to see wasn't even on the lot. It was completely unavailable. They lured me across the state with false promises, fully expecting that once I was exhausted in their showroom, I'd settle for whatever else they wanted to push on me.
Walking Back Trade-In Guarantees: On top of the missing vehicle, they completely reneged on honoring a reasonable trade-in valuation close to what I was quoted at another dealership. All the phone promises melted away into typical dealership double-talk the moment I walked through the door.
They have zero respect for a customer’s time, gas money, or effort. Deceiving someone into a 5-hour drive just to execute a classic bait-and-switch is as unethical as it gets.
Save yourself the massive headache, the wasted gas, and the frustration. Look elsewhere for a dealership that values basic honesty and customer integrity.