I hired Ken's Mobile Mechanic to replace the thermostat and thermostat housing on my 2013 Volkswagen CC.
Ken was friendly and seemed knowledgeable, and he did complete the thermostat replacement itself. However, the overall experience was disappointing. After the repair, several sensors were left unplugged, some hose clamps were left loose, and screws that had been removed were not reinstalled. Coolant still needed to be added to complete the job, and Ken told me he would return the following morning after I purchased the coolant, but he never showed up.
After I filled the coolant myself and started the car, new fault codes appeared. Ken again said he would come back to address the issues but did not show up the next day. He later texted that he would come "today," but when I asked for an estimated arrival time, I never received a response.
Because I could no longer wait, I hired another mechanic. He found that a hose had not been connected correctly and a few sensors were still not connected and had to fix the remaining issues before the vehicle was operating properly.
I understand that working in the summer heat is difficult, and I appreciate that Ken mentioned he was exhausted. My biggest concern wasn't the delay it was the lack of communication and the incomplete reassembly that resulted in additional repairs. Based on my experience, I can't recommend this service.