I’m writing this with a heavy heart as a long-term patient of Dr. Kalani due to multiple ongoing issues with this office.
First, I was owed a refund. I received only a partial refund, and despite multiple attempts over several weeks to follow up, including contacting Dr. Kalani directly, the remaining balance has still not been issued.
I also had difficulty ordering supplements through the office. After waiting nearly a month without receiving them or clear communication, I had to find alternative ways to get what I needed.
Most concerning, during one appointment, another adult patient repeatedly attempted to get close to and touch my underage son. I clearly told the individual not to touch my child. Dr. Kalani was present and said
"come on, dude," but the behavior continued and the situation was not stopped or addressed. I am not making assumptions about intent; however, as a parent, this was extremely upsetting.
Because of these issues including the unresolved refund, lack of follow-through on orders, and the situation with my son, I no longer feel comfortable bringing my son or myself to this office and have had to find a new chiropractor.
Overall, the lack of communication, accountability, and attention to patient safety makes this experience concerning and frustrating. I hope the office improves its practices for future patients.