My husband and I were on a weekend getaway near Jacksonville during mud season when our brand new (picked it up the day before) Hyundai Ionic got stuck half on the muddy road and half in a ditch. I had my leg in a cast, and we had our 14 year old dog in the car, so there was no way I could help my husband get the car unstuck, and we couldn’t afford to be stranded for long. K2 (Kyle, I think) arrived super quickly. We were not familiar with the car yet and didn’t know where the tow hooks were. Kyle knew exactly what to do and had a very calming, professional demeanor; just what was needed in a panicky situation. He got the car out quickly and with no damage. Total life saver!