Update 8/17/2024
I spoke with them after my not so stellar experience and they were very apologetic and explained that they were unexpectedly short staffed. We spoke and planned for another event this weekend. They called me to set up the night before and they came to set out in a huge storm. Hopefully we’ll be able to use it tomorrow but regardless the fact that they even came out in the terrible weather is appreciated!
My experience was honestly just terrible.
I booked my daughter’s party rental (for July) on April 2nd to ensure I gave ample notice for the one we wanted. I got confirmation that same day and offered to pay a deposit, but whoever I spoke with said I could just pay at drop off. Fast forward to the party date and I texted the morning of to confirm because I hadn’t heard anything. I got a text back at 10:30AM saying they would be to my house in approximately 30 minutes. 30 minutes later, I got another text saying he was being rerouted (to set up another party first) and wouldn’t be there for another hour. We responded back because our party was set to start at noon - which I had told them back in April. I got a response back saying “what time does the party start?” And I responded with “noon.” They then called me and explained that they would be there by noon, maybe a few minutes after and they were sorry and would hurry. Then I got a text at 12:15PM saying that they were sorry for the delay, but they were on their way and their GPS said 40 minutes. So they arrived at my party at 1PM (party started at noon) and by the time it was set up and ready to play on, it was almost 2PM. I paid full price, by the way.
THEN! I’m told that we can keep it until the next day due to the inconvenience of the whole thing. He told my husband that they would be back around 6PM the following day. So of course I told my children they could play on it the next day. But then at 9am I get a text message saying that they’re coming to get the bounce house and they’ll be here in 40 minutes.
Basically would recommend booking with anyone but them.