(Translated by Google) Warning for anyone who consults opinions on Google, do not trust all the good opinions that appear.
I don't understand how they can have so many good opinions in relation to the terrible care we have received.
Could it be that they buy them with the money given for the case for which we do not have any invoice?
I would like to emphasize the attention, since with each call the treatment left much to be desired and the information that was provided to us about the case was scarce, giving us delays, with many months of waiting without hearing news, so that in many cases we had to call from us to request information or find out if there has been progress.
I cannot comment on other cases, perhaps in others, they have even been able to speak personally with Juan, and not with another person who is there and looks at their papers, I can only comment on the case that I know personally.
I don't know if he will really be good at his job or not since he was highly recommended to us but I can already say from personal experience that I DO NOT RECOMMEND HIM.
PS: I am writing on behalf of another person who does not use the Internet much because although it is not for my personal case, it affects me and I need to express my discontent publicly, as well as warn future people.
(Original)
Aviso para toda persona que consulte opiniones por google, no se fie de todas las buenas opiniones que aparecen.
No entiendo como pueden tener tantas opiniones tan buenas en relación a la atención tan pésima que hemos recibido.
¿Serán que las compran con el dinero entregado para el caso del que no tenemos factura alguna?
Me gustaría hacer énfasis en la atención, ya que con cada llamada el trato dejaba mucho que desear y la información que se nos proporcionaba sobre el caso era escasa dándonos largas, con muchos meses de espera sin tener noticias, para que en muchos casos tener que llamar desde nuestra parte para pedir información o conocer si ha habido avance.
No puedo comentar sobre otros casos, a lo mejor en otros, incluso han podido hablar personalmente con Juan, y no con otra persona que esté allí y mire sus papeles, yo solo puedo comentar el caso que conozco personal.
No sé si realmente será bueno en su trabajo o no ya que nos lo recomendaron mucho pero ya puedo decir por experiencia personal que NO LO RECOMIENDO.
Pd: Escribo en nombre de otra persona que no usa mucho internet porque aunque no sea para mi caso personal, me afecta y necesito expresar mi descontento públicamente, así como prevenir a futuras personas.