Joseph's Tailoring and Alterations

Ive been a loyal customer because the workmanship is usually strong and the staff is courteous, even with premium pricing. But since they’ve gotten busier, the service feels less attentive to long-time clients. I had a zipper replaced and later had the same issue. When i originally got the zipper replaced, I thought it was pretty expensive, but felt satisfied that when I was ready to wear the garment again, it would be ready to wear. I went to try the garment on today while packing and the “replaced zipper” pulled in the exact same place as it did previously. I had my doubts that the zipper was actually replaced originally, and they found a way to repair it and pull a fast one on me, I was proven correct when this happened today. I was told there was a long-term guarantee, but when I returned, I was told the warranty was only one month and was asked to pay again. Despite my history with the shop (the owner pulled my history while I was there and I actually have times in progress currently), including during staffing issues, no goodwill or compromise was offered. That was disappointing and felt dismissive. This is not something I’d make up as a loyal customer. The owner knows he’s had much staff turnover and there was a chance I could’ve been given misinformation. He didn’t care didn’t make eye contact and looked passed me into the parking lot as we were talking.

Joseph’s Tailoring is hands down my go-to every time. They do a phenomenal job—consistently. The staff is always friendly and professional, and what really stands out is that they greet me by name every time I walk in. That level of personal service is rare. The quality of their alterations is excellent, everything is done to perfection. On top of that, their pricing is very reasonable, and they always have my items ready on time or even sooner. Highly recommend them to anyone looking for reliable, high-quality tailoring with great customer service.