I had previously used JNS on a couple of projects with good results, which is why I hired them again for work at my residence. Unfortunately, the sprinkler system they installed never functioned properly.
After the installation, I made three separate appointments for them to inspect and correct the issue. I also attempted to contact the landscaping subcontractor directly but received no response. On all three occasions, they failed to show up and failed to communicate that they would not be coming. As if they are the only one with things to do and the assumption that I can just hang around waiting for them.
When I followed up, I received explanations such as “worked until 8pm” or “stopping for gas” despite having scheduled appointments. I was told someone had been at my property - after the time or time window communicated, but no one knocked or rang the doorbell.
For the record, I never saw anyone from JNS outside my house or I would have said "thanks for being here. Please look at the sprinkler." I didn't ignore anyone. I never saw anyone. And why did they not knock on the door? If JNS arrived late, it is on them that they waited. After 3 no shows, it is no longer reasonable to expect me to wait or reschedule. Contractors are a dime a dozen. I will work with one who has the basic respect and decency to make and keep an appointment. 3 times of no showing is absolutely pathetic and it's unreasonable to think I'll risk a 4th appointment where JNS will not show and not communicate after being stood up 3 times prior. Also find it suspect that guys showed up at my door but never knocked on my door. Creepy. Can't rule out substance use.