Jiffy Lube

I have the worst experience of my life at this place. They changed three parts on my truck. Make me wait for five hours. Wish I didn’t mind, and send me home afterwards, I wasn’t even driving a quarter of a mile When my engine started overheating and I had to pull to the side immediately. I was in the middle lane on I -35 when this happened coming from New Braunfels, the traffic was going fast around me! Luckily I stop and check my truck to see what the issue was, My truck was completely empty on antifreeze!! My was driving without antifreeze.. I called them immediately. I was scared, and the only thing I got from them was ….mam’m we’re busy. You’re gonna have to wait. ! I said you’re kidding me. ??! I’m in the middle of the highway. Someone have to come back and help me. After 25 minutes someone showed up and put some antifreeze in my truck with my husband showed up Thank goodness. Since I have not received a single apology from them, Not even a call saying how you’re doing. Is your Truck doing OK? I just called to check and make sure your motor is OK? These people have no feelings whatsoever !! I wasn’t gonna do this, but someone has to do it. My life was in danger that day!! I will never go back to this people ever again. !!.

I’m a repeat customer at this Jiffy Lube location, and I honestly always have a great experience here. The staff is consistently friendly and welcoming, which makes every visit easy and comfortable. They’re very thorough with their work and take the time to explain what they’re doing, which I really appreciate. What I like most is that they never try to upsell unnecessary services. They’re honest, straightforward, and focused on what your car actually needs. It’s nice to find a place you can trust. I’ll definitely keep coming back and highly recommend this location.

I’ve been here several times for different services—flat tire repair, registration needs, and a new battery reset/registration, to name a few. Each time, the staff has been incredibly helpful, friendly, and willing to assist. I would highly recommend them to anyone needing vehicle service. I’m so glad they’re in the area and that I can rely on them for my car service needs.

Stopped by and got all my maintenance done in about 25 minutes. They explained important components and service intervals. I think the guy at the counter was Isaac. He was great. Definitely where Ill go next time

Used to love this place. The team here messed up a routine oil change and added an extras gasket to the routine procedure. Which resulted in an oil leak on my end, which meant I needed to get an oil change a 1000 miles before it was needed. When I brought it in to get it checked out, the manager said they would call me, never did. I had to call to figure out it was their teams negligence that caused this problem. Instead of offering this oil change for free or a discount, they didn’t and couldn’t care less. Never coming back. Oh and they also never put a new oil change date sticker on for good measure. Oh and don’t even put air in the tires. Quality operation.

May 2025 Great customer service experience again! Chris went above and beyond to diagnose the check engine issue with clarity and professionalism. He was extremely knowledgeable and helpful throughout the process. I highly recommend checking in with him. @Manager: he truly deserves a Recognition. ********* I had a fantastic experience at Jiffy Lube! The staff greeted me with a smile and were very professional from start to finish. I visited around 5:30 pm on a weekday and there was no wait time, which was a pleasant surprise. Joshua and Donald provided excellent service. They took the time to ask the reason for my visit and gave a detailed explanation of the different synthetic oils available, helping me choose the best one for my car. The waiting room was a great touch—comfortable, with a TV, coffee machine, and even a popcorn machine to enjoy while I waited. To top it off, they vacuumed my car and cleaned the exterior windows, leaving my vehicle looking great. Highly recommend their services and will definitely return!

I went in for an oil change and emissions test, and Morgan was incredibly respectful, professional, and efficient. After I left, I noticed a panel underneath my car wasn’t fully secured. I returned, and they took care of it immediately with zero hassle. They even went above and beyond by giving me a credit for my next visit. Mistakes happen, but how they’re handled matters—and this team handled it perfectly. Outstanding customer service. I’ll definitely be back and highly recommend them.

Friendly service. Would be nice to have vacuum and fill up washer fluid I saw several cars as I waited get windows cleaned, vacuumed, and washer fluid filled but I just got oil changed and a thank you for pretty hefty price even with the appreciated mil discount. Overall, will go back because service was way better at same location for two other vehicles I took on weekdays.

This team did a wonderful job and worked efficiently, even taking the opportunity to train one young man on cleaning the windows and detailing. I went in for a full synthetic oil change and tire rotation. Isaac was kind as he reviewed the work that had been done. He answered my questions respectfully. I'll be back in 5000 miles.

The new Jiffy Lube! Morgan and his team were incredible. Thoughtful, quick, efficient and trustworthy. They just got a new customer and made a believer of me and I will be back!