Jiffy Lube

I have the worst experience of my life at this place. They changed three parts on my truck. Make me wait for five hours. Wish I didn’t mind, and send me home afterwards, I wasn’t even driving a quarter of a mile When my engine started overheating and I had to pull to the side immediately. I was in the middle lane on I -35 when this happened coming from New Braunfels, the traffic was going fast around me! Luckily I stop and check my truck to see what the issue was, My truck was completely empty on antifreeze!! My was driving without antifreeze.. I called them immediately. I was scared, and the only thing I got from them was ….mam’m we’re busy. You’re gonna have to wait. ! I said you’re kidding me. ??! I’m in the middle of the highway. Someone have to come back and help me. After 25 minutes someone showed up and put some antifreeze in my truck with my husband showed up Thank goodness. Since I have not received a single apology from them, Not even a call saying how you’re doing. Is your Truck doing OK? I just called to check and make sure your motor is OK? These people have no feelings whatsoever !! I wasn’t gonna do this, but someone has to do it. My life was in danger that day!! I will never go back to this people ever again. !!.

Hands down the best Jiffy Lube I’ve ever been to. The people here are genuinely some of the nicest folks you’ll meet — super friendly, professional, and honest. The customer service is top-notch, and they always make sure you understand what’s being done without any pressure or upselling. I’ve been to plenty of auto shops over the years, and this team sets the bar for how good customer service should be. Highly recommend.

Delighted with the service — it’s our first time here, and the attention from your staff was warm and enthusiastic. They make you feel comfortable and at home. All the team members were very kind and helpful, clearly showing their experience and friendly attitude toward customers, which definitely makes you feel like you’ll be coming back soon and recommending them. Excellent location and spotless facilities.

I visited Store #4124 on 5/18/25 for a routine oil change while working in between UBER rides. What I got instead was a complete headache and damage to my property. Shortly after the service, I noticed large oil stains on my driveway and inside my garage. Even with rain, the stains didn’t wash away—and they’re still there. I later found out the drain plug was either missing or not properly secured, causing a slow oil leak. I live in Round Rock so resolving this issue was a major inconvenience. I first tried going to the closer store in Round Rock but they were closed. I then went to the 620 location, where a technician confirmed the leak and told me the original shop (Store #4124) needed to fix it. On 6/5/25, I had to take time off work (losing 3 hours of wages) and drive back to the original location. I asked for the manager when I arrived, but he didn’t bother to come out until after the technician finished the repair. His name is Jarred. Only then did he identify himself as the manager. The technician confirmed a missing piece was not installed back during the service. . Jarred told me he'd “address the bad actor,” saying it happened on a Sunday and shouldn’t happen again. He then asked how he could fix the situation. I asked for: A full refund Compensation or service to clean the oil stains at my home (I’ll be charged $100 per stain by my property manager) Written assurance that my engine hasn’t been damaged and will be covered if issues come up later Instead, I was told I needed the original card to process a refund. Unfortunately, I had lost my wallet and no longer have that card. Jarred said I’d need to come back again—another 3-hour round trip—to resolve their mistake. Totally unacceptable. On top of all that, they didn’t even complete the basic services I paid for: Wipers were never checked Filters were not shown to me Interior wasn’t vacuumed Tires weren’t aired up (Discount Tire had to do it) I wasn’t given my UBER driver discount—despite being a driver for both UBER and LYFT This was my first time not going to the dealership—and it’ll be my last. I’m a single parent working two jobs. I can’t afford to lose income and vacation time fixing someone else’s careless mistake. For a new store, this place already has serious quality and management issues. The lack of accountability, professionalism, and basic customer care is unacceptable. If you value your time, money, and vehicle, do not go to Store #4124. You’ll regret it.

May 2025 Great customer service experience again! Chris went above and beyond to diagnose the check engine issue with clarity and professionalism. He was extremely knowledgeable and helpful throughout the process. I highly recommend checking in with him. @Manager: he truly deserves a Recognition. ********* I had a fantastic experience at Jiffy Lube! The staff greeted me with a smile and were very professional from start to finish. I visited around 5:30 pm on a weekday and there was no wait time, which was a pleasant surprise. Joshua and Donald provided excellent service. They took the time to ask the reason for my visit and gave a detailed explanation of the different synthetic oils available, helping me choose the best one for my car. The waiting room was a great touch—comfortable, with a TV, coffee machine, and even a popcorn machine to enjoy while I waited. To top it off, they vacuumed my car and cleaned the exterior windows, leaving my vehicle looking great. Highly recommend their services and will definitely return!

I had no idea that Jiffy Lube offered so many services. They are very friendly, knowledgeable and got the job done at a very fair price. Jarrod and his team were very helpful.

Just got my state inspection done this morning. Super quick and efficient and the customer service I received from Jared Hayes was incredible! I’ll definitely continue coming back to this location. Customer service is top tier.

Felt compelled to write a review. Joshua Goodfellow and team were amazing! Super easy and quick oil change and inspection. Not only that, he also helped me locate a great team to do a quick ac recharge since they didn't do that. Can only say positive things here and never had a bad experience. Been coming now for 2 years consistently.

Great oil change place run ! Awesome folks with great customer service. Quick, fast, efficient. Strongly recommend !!!

If you want great customer service, don't go to this location, GO TO THE LAKEWAY Jiffy Lube!!! Why?? You will get ignored here! When I pulled up, someone approached the car, I let him know that I needed an inspection. He said Chris had the tablet and would be over in a minute to help us out. It's been almost 20 with no communication what so ever. I thanked them for nothing, as I went back to my car to write this review. Customer service doesn't live here folks!