Jiffy Lube

I have the worst experience of my life at this place. They changed three parts on my truck. Make me wait for five hours. Wish I didn’t mind, and send me home afterwards, I wasn’t even driving a quarter of a mile When my engine started overheating and I had to pull to the side immediately. I was in the middle lane on I -35 when this happened coming from New Braunfels, the traffic was going fast around me! Luckily I stop and check my truck to see what the issue was, My truck was completely empty on antifreeze!! My was driving without antifreeze.. I called them immediately. I was scared, and the only thing I got from them was ….mam’m we’re busy. You’re gonna have to wait. ! I said you’re kidding me. ??! I’m in the middle of the highway. Someone have to come back and help me. After 25 minutes someone showed up and put some antifreeze in my truck with my husband showed up Thank goodness. Since I have not received a single apology from them, Not even a call saying how you’re doing. Is your Truck doing OK? I just called to check and make sure your motor is OK? These people have no feelings whatsoever !! I wasn’t gonna do this, but someone has to do it. My life was in danger that day!! I will never go back to this people ever again. !!.

I’m a repeat customer at this Jiffy Lube location, and I honestly always have a great experience here. The staff is consistently friendly and welcoming, which makes every visit easy and comfortable. They’re very thorough with their work and take the time to explain what they’re doing, which I really appreciate. What I like most is that they never try to upsell unnecessary services. They’re honest, straightforward, and focused on what your car actually needs. It’s nice to find a place you can trust. I’ll definitely keep coming back and highly recommend this location.

I went in for an oil change and emissions test, and Morgan was incredibly respectful, professional, and efficient. After I left, I noticed a panel underneath my car wasn’t fully secured. I returned, and they took care of it immediately with zero hassle. They even went above and beyond by giving me a credit for my next visit. Mistakes happen, but how they’re handled matters—and this team handled it perfectly. Outstanding customer service. I’ll definitely be back and highly recommend them.

Friendly service. Would be nice to have vacuum and fill up washer fluid I saw several cars as I waited get windows cleaned, vacuumed, and washer fluid filled but I just got oil changed and a thank you for pretty hefty price even with the appreciated mil discount. Overall, will go back because service was way better at same location for two other vehicles I took on weekdays.

This review stems from an oil change I had at Jiffy Lube in April 2025. Around November 2025, I began noticing some oil spotting, which progressed into severe and excessive oil leaks from my vehicle by December. As a precaution, I stopped using the car. However, because I was overseas for most of December and January due to the holidays, I was unable to bring the vehicle in right away. When I returned in January, I took immediate action to investigate the issue and determine the cause of the leak. I brought the car to Volkswagen for diagnostics, where I was informed that the oil leak was caused by negligent workmanship during the Jiffy Lube oil change. Specifically, I was told that an old drain plug was reused instead of being replaced, and that it had not been properly secured. This ultimately led to the oil leak and my car being left dangerously low on oil. Volkswagen proceeded with a repair, and explicitly advised me that Jiffy Lube should be responsible for reimbursing the costs, as the issue was directly caused by their improper oil change. I then contacted Jiffy Lube, explained the situation in full, and provided them with the Volkswagen invoice. I requested reimbursement—at the very least for the original oil change, if not for the full repair cost of approximately $200. Jiffy Lube refused to take responsibility, citing that more than 5,000 miles had passed since the oil change. This response is extremely disappointing and ignores the reality that oil leaks caused by reused or improperly installed parts may take time to become apparent. As a result of this negligence: - I incurred unexpected repair costs at Volkswagen - My vehicle was at risk due to oil loss - I now have oil damage in my garage - I spent significant time and effort trying to resolve an issue that was not my fault In my opinion, this situation reflects poor workmanship, cost-cutting at the expense of quality (such as reusing old parts), and a complete lack of accountability when a customer is clearly affected. The only resolution I was offered was a 25% discount on my next oil change, which in no way makes up for the inconvenience, stress, expense, and vehicle damage I experienced. I trusted Jiffy Lube with a routine oil change, and that trust resulted in significant hassle and avoidable problems.

I’ve been here several times for different services—flat tire repair, registration needs, and a new battery reset/registration, to name a few. Each time, the staff has been incredibly helpful, friendly, and willing to assist. I would highly recommend them to anyone needing vehicle service. I’m so glad they’re in the area and that I can rely on them for my car service needs.

Stopped by and got all my maintenance done in about 25 minutes. They explained important components and service intervals. I think the guy at the counter was Isaac. He was great. Definitely where Ill go next time

Hands down the best Jiffy Lube I’ve ever been to. The people here are genuinely some of the nicest folks you’ll meet — super friendly, professional, and honest. The customer service is top-notch, and they always make sure you understand what’s being done without any pressure or upselling. I’ve been to plenty of auto shops over the years, and this team sets the bar for how good customer service should be. Highly recommend.

Used to love this place. The team here messed up a routine oil change and added an extras gasket to the routine procedure. Which resulted in an oil leak on my end, which meant I needed to get an oil change a 1000 miles before it was needed. When I brought it in to get it checked out, the manager said they would call me, never did. I had to call to figure out it was their teams negligence that caused this problem. Instead of offering this oil change for free or a discount, they didn’t and couldn’t care less. Never coming back. Oh and they also never put a new oil change date sticker on for good measure. Oh and don’t even put air in the tires. Quality operation.

Unless you have an entire day to waste on an oil change and tire rotation, you’re better off going elsewhere. They are very slow, take tons of breaks, and stop regularly for team joke sessions. 3 hours for an oil change and tire rotation. Was quoted 30-45 min for service. They will try and upsell engine and cabin air filter replacements when obviously not needed, both were changed on my last service a few months ago, the filters were both clean and white. And $160 for an oil change and tire rotation? There are 2-3 other service stations (oil change) within 10 minutes of this location. Time to move on.