JEM's service as a company is great. They're all responsive and will make sure backorders, billing, or any other issues will get handled as quickly as possible. If you have any tooling needs or even need questions answered for upcoming projects. The staff is pretty knowledgeable. If you're in the Bay Area, give them a try!
Also, JR is AWESOME! I've known him for almost a decade now. He's always following up on what the company needs and comes by to check on consignment inventory levels. If he can't come through, he makes sure that someone from his team comes by.