Japan Electronics

my recent experience at Japan Electronics in Islamabad was absolutely fantastic. I was in the market for a new refrigerator and was impressed by their extensive collection of home appliances from all the top brands. The staff at the Islamabad branch were incredibly helpful, guiding me through their range of Dawlance inverter refrigerators without any pressure. They explained the features, energy efficiency, and warranty details clearly, which helped me make an informed decision. Sameer ashraf sale man is very genius

I purchased a cooking range from Japan Electronics two weeks back. The cooking range was faulty and wasnt functioning properly. Firstly, visits of technicians were arranged and when the issue wasnt resolved, Japan Electronics thankfully replaced the cooking range for us. Thank you to Mr. Sameer and Mr. Hasan who assisted and guided us in the complete process. Great aftersale services especially Sameer sb.

Fantastic local electronics shop. The staff are incredibly knowledgeable and genuinely helpful, not pushy at all. I came in looking for a new appliance and they helped me find exactly what I needed, explaining all the options clearly. Fair prices and honest service. Highly recommend this place.

"I had an amazing experience shopping at Japan Electronics. The store has a wide range of quality appliances at reasonable prices. Moiz provided excellent customer service, patiently explained the features, and helped me find exactly what I needed. Highly recommended for anyone looking for reliable electronics!"

I had a wonderful experience buying my air fryer from Japan Electronics! The product quality is excellent, and I’m really happy with my purchase. Nafees brother was super helpful, very polite, humble, and knowledgeable. He patiently guided me through the options and helped me choose the right model for my needs. Great service and great attitude! Highly recommend Japan Electronics for anyone looking to buy quality appliances and enjoy excellent customer care.

I bought a Nasgas DEG 35 geyser from Japan Electronics, and I’m extremely satisfied with both the product and the service! The staff was very helpful, and I especially want to appreciate Faraz, one of their salesmen, he was truly outstanding. He guided me through all the options, explained the features in detail, and helped me pick the best model for my needs. Excellent customer service and a great shopping experience overall. Highly recommended!

Upgrading major home appliances can be stressful, but my recent experience at Japan Electronics in Islamabad was absolutely fantastic. I was in the market for a new refrigerator and was impressed by their extensive collection of home appliances from all the top brands. The staff at the Islamabad branch were incredibly helpful, guiding me through their range of Dawlance inverter refrigerators without any pressure. They explained the features, energy efficiency, and warranty details clearly, which helped me make an informed decision. It's reassuring to shop at an electronics store where you know you are getting genuine products with the proper official warranty. What impressed me most was their delivery and installation service. The refrigerator was delivered the very next day, exactly at the promised time. Their installation team was professional, quick, and made sure the appliance was perfectly set up and running before they left. This level of excellent after-sales support is hard to find. For anyone in Islamabad or Rawalpindi looking for a trustworthy store for kitchen appliances, washing machines, or any other electronics, I can't recommend Japan Electronics enough. A truly 5-star experience from purchase to installation!

I recently purchased a Kenwood washing machine from Japan Electronics, and I must say, I'm impressed! The machine's quality was good but initially the machine's spinner malfunctioned, but Kenwood's customer service team was quick to respond and replaced the machine without any hassle. Their after-sales service is truly commendable! Over all our experience is pleasant

I am writing to express my serious dissatisfaction with the after-sales service provided by Japan Electronics. A few months ago, I purchased a large number of AC units (almost 7) of different brands from your P.W.D. outlet. Over time, I have given Japan Electronics million of business. In addition to inverter AC units, I have also purchased several other electronic items, including electric geysers, microwaves, electric stoves, and more. During the winter season, when I turned on one of the Kenwood inverter AC units, it failed to operate. As the unit was still under warranty, I immediately lodged a complaint with the retailer. However, the response from your service team was extremely disappointing. The customer care representative was reluctant and unprofessional in handling the issue. I was wrongly informed that I would need to pay approximately PKR 8,000–10,000 to fix the problem, which is completely unacceptable for a product that is under warranty. Furthermore, I was redirected to the installer, who demanded additional charges for dismantling and re-installation approximately PKR5000. This is unjustified, as the unit is covered under warranty and the manufacturing company itself did not require any payment. Despite this, representatives of Japan Electronics repeatedly insisted on charging me. Such practices not only cause inconvenience to customers but also seriously tarnish the reputation of the Kenwood brand. Due to this experience, I intend to share my feedback directly on Kenwood’s official platform so they are aware that Japan Electronics is not acting as a sincere or professional vendor of their products. I respectfully request the owner or senior management of Japan Electronics to review this matter personally and take appropriate action against the concerned staff. “Don’t rip off your customers. Fool may revisit you but a person with intellectual skills may not.”

I had an excellent experience with Abdul Samad at Japan Electronic. His customer service is outstanding — he is polite, professional, and always willing to go the extra mile to make sure everything is done right. His courtesy and dedication really stand out, and the quality of his work is top-notch. It’s rare to find someone who combines both skill and genuine care for customers the way he does. Highly recommend Abdul Samad for anyone looking for reliable service and a great experience!