Jake's Moving and Storage

Great moving service. Clean out, not so much. I’m in the process of doing a local move and heard about Jake’s as they do moving and clean out services. I thought it would be great to kill two birds with one stone. The crew was great initially for the move. I just had to point and tell them what was being moved and they took care of it with ease. One of the biggest pieces they moved like the professionals they are. Everything was neatly and professionally packed and protected, and unloading it at the place was easy. My major problems came with the clean out. I was told that the crew will do it all on one day, which is nice and easy. I paid for that and the move and it was a breeze through their website and customer service portal. But after unpacking and unloading the items at the new location, the crew disappeared. I waited for over an hour before calling up the crew and they seemed to have not known or forgotten that there was a clean out also attached to this service. I even mentioned at several points as I was speaking with the lead mover that certain specific items were for the clean out. The crew got back an hour later, and I could tell that I had ruined their day. They weren’t as friendly and I even helped to move out items and help load up the truck with the junk that needed to be removed. While I can understand the frustration with thinking a job was done and having to go back to complete it, I felt that for what I paid and arranged it could have been a lot better on the back end of the service. There could have been better preparation and discussion between the crew and the office about what was supposed to be on the job list. I would recommend them for moving without a doubt. But doing a move and a clean out together isn’t something I’d recommend doing based on my experience.

Hired Jake's for my parent's move. They were prompt, professional and efficient. Had everything wrapped and loaded in no time. When we arrived at the new place they carefully unloaded, unwrapped and placed everything exactly where I asked then took all of the trash. I highly recommend Jake's moving for a painless move!