About
We are a family-owned New and Pre-Owned Jaguar Dealership near you located on Ogden Avenue just east of Route 59 on Jefferson Ave. We offer leasing, financing, service & parts for your Jaguar as well as options to keep your Jaguar looking like new.
Stay at home or work to save time & start shopping online with Patrick Direct Online Buying Tools. We'll even bring the vehicle you choose to you for test drive. It's a Patrick Thing!
Need Jaguar service? Schedule service anytime with our online service scheduling tool.
Our staff is working hard to make a difference in the customer experience, & we look forward to the opportunity to work with you.
Taking Care of You Every Day, That's The Patrick Promise!
Contact us
Hours
Closed
| Monday | 9:00 AM – 8:00 PM |
| Tuesday | 9:00 AM – 8:00 PM |
| Wednesday | 9:00 AM – 4:00 PM |
| Thursday | Closed |
| Friday | 9:00 AM – 8:00 PM |
| Saturday | 9:00 AM – 6:00 PM |
| Sunday | Closed |
Insights
Accessibility
Wheelchair accessible entrance · Wheelchair accessible parking lot · Wheelchair accessible restroom · Wheelchair accessible seating · Crowd
LGBTQ+ friendly · Transgender safespace · Payments
Checks · Credit cards · Debit cards · American Express · Discover · MasterCard · VISA · Posts
Reviews
4.3 out of 5
(313 reviews)
4.3
5
4
3
2
1
Daniel Balderrama
a month ago
Ernie, services advisor is awesome. Always goes out of his way to help me out! Totally happy with my cars and with the customer service at the service dept. I’ve only ever had to get maintenance. Never any issues. 23 ftype, 25defender.
Terry Tiffany
2 months ago
Dishonest, deceitful, cunning, scheming…This is the type of customer service you will receive when you go to one of the Patrick car dealerships. I have been a customer of Patrick Jaguar/Land Rover in Naperville, Illinois for twenty years, and I have witness the decline in customer service over the past three years; particularly within the service department. Their main objective is not to offer great quality service. I can deal with the lack of kindness and courtesy. What is most upsetting for me as a customer is being charged and paying for a service that my car did not need; being lied to about that service; mis-diagnosing my car; performing an unauthorized repair and attempting to charge me for it; having the customer sign a quote for repair service then adding miscellaneous fees to the bill to increase it; being unwilling to clearly explain and answer questions concerning the repair of my car, I can go on and on. This service department will utilize every deceitful trick to increase your car repair bill. It is done with deliberate intent. They have no concern for the customer at all.
In addition, the service representatives always request that you give them a perfect ten on the follow-up service survey that is emailed to the customer a couple of days after the service on their car is complete. If you express any discontent with the service, the service representative ensures that the customer does not receive a survey to express their concerns or give the appropriate feedback based on their experience; so the customer is denied the opportunity to share their discontent with the service they received. The service representatives silence the voices dissatisfied customers. This is another dishonest practice of the service representatives at Patrick Jaguar/Land Rover in Naperville, Illinois.
The “Patrick Promise” is pure deception. I would not recommend the Patrick car dealerships. There is a lack of integrity in their business practices.
About
We are a family-owned New and Pre-Owned Jaguar Dealership near you located on Ogden Avenue just east of Route 59 on Jefferson Ave. We offer leasing, financing, service & parts for your Jaguar as well as options to keep your Jaguar looking like new.
Stay at home or work to save time & start shopping online with Patrick Direct Online Buying Tools. We'll even bring the vehicle you choose to you for test drive. It's a Patrick Thing!
Need Jaguar service? Schedule service anytime with our online service scheduling tool.
Our staff is working hard to make a difference in the customer experience, & we look forward to the opportunity to work with you.
Taking Care of You Every Day, That's The Patrick Promise!
Hours
Closed
| Monday | 9:00 AM – 8:00 PM |
| Tuesday | 9:00 AM – 8:00 PM |
| Wednesday | 9:00 AM – 4:00 PM |
| Thursday | Closed |
| Friday | 9:00 AM – 8:00 PM |
| Saturday | 9:00 AM – 6:00 PM |
| Sunday | Closed |
Reviews
4.3 out of 5
(313 reviews)
4.3
5
4
3
2
1
Daniel Balderrama
a month ago
Ernie, services advisor is awesome. Always goes out of his way to help me out! Totally happy with my cars and with the customer service at the service dept. I’ve only ever had to get maintenance. Never any issues. 23 ftype, 25defender.
Terry Tiffany
2 months ago
Dishonest, deceitful, cunning, scheming…This is the type of customer service you will receive when you go to one of the Patrick car dealerships. I have been a customer of Patrick Jaguar/Land Rover in Naperville, Illinois for twenty years, and I have witness the decline in customer service over the past three years; particularly within the service department. Their main objective is not to offer great quality service. I can deal with the lack of kindness and courtesy. What is most upsetting for me as a customer is being charged and paying for a service that my car did not need; being lied to about that service; mis-diagnosing my car; performing an unauthorized repair and attempting to charge me for it; having the customer sign a quote for repair service then adding miscellaneous fees to the bill to increase it; being unwilling to clearly explain and answer questions concerning the repair of my car, I can go on and on. This service department will utilize every deceitful trick to increase your car repair bill. It is done with deliberate intent. They have no concern for the customer at all.
In addition, the service representatives always request that you give them a perfect ten on the follow-up service survey that is emailed to the customer a couple of days after the service on their car is complete. If you express any discontent with the service, the service representative ensures that the customer does not receive a survey to express their concerns or give the appropriate feedback based on their experience; so the customer is denied the opportunity to share their discontent with the service they received. The service representatives silence the voices dissatisfied customers. This is another dishonest practice of the service representatives at Patrick Jaguar/Land Rover in Naperville, Illinois.
The “Patrick Promise” is pure deception. I would not recommend the Patrick car dealerships. There is a lack of integrity in their business practices.
Contact us
Insights
Accessibility
Wheelchair accessible entrance · Wheelchair accessible parking lot · Wheelchair accessible restroom · Wheelchair accessible seating · Crowd
LGBTQ+ friendly · Transgender safespace · Payments
Checks · Credit cards · Debit cards · American Express · Discover · MasterCard · VISA · Posts
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