Integrity Mechanical, LLC

I wish I could leave a positive review for a small local business. Unfortunately I am very disappointed with my interaction with Integrity Mechanical. They have excellent reviews for HVAC service, so perhaps I should not have called them about a kegerator with a broken thermostat. When I first contacted them, I said I definitely knew that the thermostat was not working and needed to be replaced. Integrity Mechanical said they could look at it. They came for what I thought was a consultation and confirmed that yes, the thermostat needed to be replaced. They then billed me for $465 for the visit — including a $60 “truck charge.” No work had been done on the kegerator at this point. They provided an estimate of $1152 to replace a part costing under $200. This was the quote: "Parts = $687.41, Laobr = $405.00, Truck Charge = $60.” All this for a part you can hold in your hand and replace with a screwdriver. While I appreciate the time they spent and the eventual discount applies to my bill, I cannot recommend them for any commercial restaurant related work. I have worked with other companies on heating, plumbing and kitchen equipment, and no one else charges for a consultation. And they certainly doesn’t throw in a $60 “truck charge."

Rob showed up and was very professional. He explained the issue and did the repair with a smile. We really appreciated feeling like he had our best interest in mind. I would recomend this company, Thanks Rob