"I used this company for mowing services last year, and they charged me a reasonable price of $45. However, I was disappointed when they increased the price to $50 in September and only informed me via email. While they provided weekly service, I sometimes noticed that the grass still seemed tall after mowing, and I wasn't sure if they missed some spots or didn't cut it short enough. It may be helpful to check their Facebook page to see if other customers have expressed similar complaints.
This year, I contacted Andrew to inquire about a bi-weekly mowing service and if they could accommodate mowing on either Thursdays or Wednesdays. However, it seemed that there was a miscommunication, and Andrew misunderstood my request. He believed that I was only interested in a one-time mowing service on either Thursday or Wednesday, which was surprising considering I had been a loyal customer who had used their services throughout the entire previous season (note: they purchased and inherited the company that initially signed the contract with me last year, they continued to provide the service after the previous company's storage got vandalized). Although Andrew informed me that they couldn't provide a bi-weekly service, I never received a response regarding my requested mowing day, and my follow-up message went unanswered.
When I mentioned that I was considering another company and needed to make a decision soon, I received a text from Andrew calling me 'demanding' and informing me that they were fully booked for the season. I was taken aback by this response since I simply wanted to make an informed decision and had been a loyal customer.
The lack of communication and unprofessional response from Andrew left a negative impression on me. As a long-time customer, I would have appreciated a more professional and respectful response to my inquiries. Although I had issues with their communication and customer service, I cannot say the same for their mowing services. In my experience, the quality of their mowing was not up to my expectations."