We engaged Impressive Wardrobes to install two built-in wardrobes. The initial quoting process was smooth, the consultant was knowledgeable, and the pricing was competitive compared to other quotes we received.
We were told installation would take two days, but the installer completed the job in half a day. Unfortunately when our wardrobes were installed, the installer incorrectly drilled one of the wardrobes door knobs too close together with little attention to detail. In addition to this issue, they also cut the back of the wardrobes too short. To their credit, Impressive Wardrobes agreed to replace the doors and fix the back of the wardrobes, which was appreciated.
At that time, we also raised concerns about the drawers, which were very rough and difficult to slide. When they sent a new installer (to fit the new doors) we were told they had been installed at the wrong width, which made the tracks too tight. However, even after adjustments were made during the second visit, the issue persisted.
When we requested a further inspection, a different installer attended. He was initially quick to dismiss our concerns, stating that there’s no issue. After demonstrating the issue to him, he acknowledged that there was indeed a problem and attempted to fix the draws.
Now despite having two people come and fix the drawers we are still very unhappy with how the drawers slide. Compared to drawers in our kitchen we had installed by another supplier, the quality is clearly inferior and not what we expected based on the initial consultation and pricing. While we are overall happy with the actual look of the wardrobe doors, the quality and craftsmanship of the internal drawers is disappointing, and we wouldn’t feel confident recommending them based on our experience.
[EDIT] Impressive wardrobes promptly contacted me after this review to attempt resolution and offered to upgrade the runners free of charge.