I called Ideal Pest Control as I have a rodent in my basement wall. Zabee came out the next day (a few minutes before the scheduled appointment time), he listened to my issue, & then proceeded to do a thorough inspection. He found some potential areas where a rodent(s) could enter. He then explained to me some options, which all made sense. We will start with the most obvious, which is to close up the 2 areas he found. Steel wool will take care of that. If that doesn't work we will move onto another option.
What impressed me the most was a) a technician came out to listen & understand the issue. He then inspected all areas of the exterior of the house.
b) he showed me the possible entry points
c) he gave me 3 options of what we should consider
d) he assured me that the cost (which was very reasonable), if the option we are doing today doesn't work, the bill I have paid today will be applied to future invoices until we can come to a solution. I felt that was good peace of mind & shows that Ideal Pest Control is standing behind their work.
I will let everyone know if they have any pest issues to contact Ideal Pest Control and request Zabee.