I hired Jeff and his company, Husky Pavers, to complete the hardscape and landscaping for my back and side yards. The majority of the project looks good. The main patio, the planter wall, the customer spa surround with stairs looks great. As does the front path from the driveway to the gate. The lower rating is primarily due to several misrepresentations and quality issues that began at the very start of the project.
From the beginning, he falsely stated they don’t subcontract—that all workers were direct employees of the company. Additionally, they piled dirt, gravel, and debris in the street in front of my house. I was assured this would only be for a few days, but in reality, the pile remained for the entire duration of the project, which took twice as long as I was originally quoted. They claimed the materials had to be left there because there was no space in the backyard. However, I own one of the largest lots in the neighborhood, and even neighbors having pools installed never had material piled in front of their homes.
During the project, they completely trampled my already-finished front yard, including lighting wires I had carefully installed myself. There was absolutely no reason for them to disturb the front yard, especially the low-voltage power cable, which I had been extremely careful not to sever. That cable is critical, as any breaks can result in intermittent or non-functioning lights. Despite this, they severed the cable in multiple places, rendering many of my front lights inoperable. When I brought it up to Jeff, he said they’d fix everything at the end. Although they did replace some plants and got the lighting operational again, they never reburied the wires. I had to go back and do that myself after the crew had left.
Before signing the contract, I requested a drawing or diagram to ensure all features were accounted for. I was told they would simply use the one I had provided. That was a mistake for me to accept that response. They only referenced my diagram when it suited them, which led to items being left out and me having to pay for a change order later.
I explicitly told Jeff I did not want lights installed on the side yard, as I planned to do it myself. He insisted, saying, “I don’t want to leave it unlit—I want it perfect for you.” He told me in a text message, he’d normally charge $1,800 (for 12 lights total), but he’d do it for just $140. Since that was only slightly more than the cost of the lights themselves, I agreed. However, after the lights were halfway installed, I received a bill for $1,400. When I reminded him of his written quote, he admitted it was a “mistake” but only offered to lower the charge to $400. I believe this was a deliberate bait-and-switch tactic. A professional company with integrity would have honored the original quote. I told him to remove all the lights and take the charge off the bill.
Regarding the paver firepit installed on one side of the house. The circular opening for the fire feature was badly misshapen, not remotely a proper circle. Additionally, several of the pavers used in the sitting area and around the firepit had been used as workbenches, resulting in large gashes. Rather than replacing them with new pavers, they flipped them over and installed them anyway—leaving visible damage. When I pointed this out, Jeff said it would be fixed. A worker spent another week trying to correct the firepit. When he asked me to inspect the result, it was no better—in fact. It looked worse. It was now also unlevel, with additional chipping caused by the rework. As I was due to leave for vacation soon, and fearing it would look even worse if redone a third time, I reluctantly settled. It still looks absolutely awful .
I asked them to clean the street and driveway where they had made a mess. Although they pressure washed it, they didn’t fully remove the marks and stains many of them oil stains from their trucks leaking oil on the pavement. My driveway still has large black marks.