I recently stayed at Hotel Gajraj Palace, and overall, my experience was just average. The hotel has potential, but there are several areas that need significant improvement to make the stay more comfortable for guests.
First, the cleanliness of the room was not up to the mark. The bedsheets did not appear to be properly washed, which made the stay a little uncomfortable. Clean and fresh bedding is one of the most basic expectations in any hotel, and unfortunately, this aspect was disappointing. Additionally, the absence of floor mats was noticeable, especially in the bathroom area, where having one would have made a difference in comfort and hygiene.
Another issue was the maintenance of the facilities. Some of the electric sockets in the room were not functioning, which was frustrating, especially when trying to charge electronic devices. A well-maintained electrical setup is essential for a hassle-free stay, and this was something that definitely needs improvement. Small issues like these can make a big difference in the overall guest experience.
The service and staff behavior were decent, but not exceptional. While the staff members were polite, they were not very proactive in addressing guest concerns. Service was a bit slow, and maintenance requests were not attended to promptly. A more attentive and responsive staff could greatly enhance the experience of staying at this hotel.
As for the location and overall atmosphere, the hotel is situated in a decent area, and the surroundings are fine. However, the lack of proper upkeep inside the hotel takes away from its appeal. A little more attention to cleanliness and maintenance could make this place much more welcoming.
Overall, Hotel Gajraj Palace is an okay option if you’re looking for a basic stay, but it falls short in terms of cleanliness, maintenance, and service. With some improvements in these areas, it has the potential to provide a much better experience for guests. Until then, it remains an average choice for accommodation