Highly recommended..
Dear Ms. Tiffany, Dr. Lydia and Ms. Charlotte,
11 December 2025
A blessed Thursday
We would like to express our deepest gratitude for the wonderful care and kindness all of you showed us today. Our beloved Princess Oyen has been struggling with her skin issues, constantly scratching until her skin breaks, and it has worried us so much. This morning, in our urgency, we searched for the nearest vet and found Hope Veterinary Care. Without even calling, we rushed over because we truly needed help — and we are so grateful that you welcomed us with such warmth and understanding.
Ms. Tiffany, thank you for handling our registration so patiently and clearly. You took the time to explain the walk-in charges, and you were so thoughtful to even offer us a later appointment at 5.30 pm so we wouldn’t have to pay a higher fee. We truly appreciate that, even when we chose to proceed immediately, you understood our concerns and graciously accepted our walk-in.
You also helped take Oyen’s weight and temperature, and the way you handled our Princess Oyen — so gentle, loving, and full of tender care — really touched our hearts. We are genuinely happy and grateful for your kindness.
Dr. Lydia, thank you for your gentle approach and the clear, reassuring way you explained Oyen’s condition to us. Your professionalism and compassion made us feel at ease during a very stressful moment.
Ms. Charlotte, thank you for explaining the medications with such patience and clarity. Your guidance helped us understand exactly what Oyen needs to heal and feel better.
Overall, we are extremely happy and satisfied with the exceptional service at Hope Veterinary Care. Each of you made a big difference for us and for our Princess Oyen.
Thank you so much once again. We look forward to seeing all of you again for Oyen’s next review.
Warmest regards,
Princess Oyen Parents
Norni & Aznan