Hook & Go Towing

can I give less than one? came, got stuck, was asked not to do if thought would get stuck, he did it anyway. Had to call a tow to get tow out. Next one came, a different company, and pulled this tow out in 2 mins. Unbelievable. Liberty’s tow was there over 3 hours. Destroyed property. Then, we had to pay separate tow company to get us out—a toyota corolla. Liberty left with garbage in shredded property and OUR shovels in deep made trenches. Now also concerned Destroyed sprinkler line too. We are not done with this.

My call for assistance to Safeco was at 6:55 P.M. I was told Hook and Go towing would be there between 70 and 110 minutes later. I waited two hours and called Safeco back. I was told it would be 45 minutes more. I waited over an hour and called again. The service call had been marked as completed.They said the driver couldn't find the place. He was on Old Tesson Ferry (which I was informed he had been told), rather than on Tesson Ferry Rd. They said the driver was on his way and would be there in ten or fifteen minutes. I waited thirty minutes and called again. They offered to contact another towing company. I declined and waited. The tow truck arrived at 11:20 P.M. This was a second driver who said the first one had gone home. Fortunately, God had let me break down on a lighted restaurant lot with a warm place to wait and my cell phone was working. It could have been so much worse if the breakdown had happened on a dark street and my cell phone had not been working. I got home at 11:40 P.M. The towing company is located in Affton, fifteen minutes from where I broke down.

My control arm on my car broke and State Farm sent hook and go. I showed the driver that the wheel was detached and he said it was fine to pull it up the ramp. When he tried he bent my bumper bc the wheel was stuck. He again proceeded to unhook it and try again only to bend the bumper further. He then let me know that he would have to call someone to take the wheel off of the car but he couldn’t do it and it would be 20 more minutes before someone could get there which he should have done in the first place. I felt like the driver didn’t care whether or not he damaged my car and to be honest he smelled like pot. I don’t care what people do on their own time but I sure hope he wasn’t under the influence while dealing with my car… I hate to ruin anyone’s day and I feel bad about leaving a review like this but it’s not ok to cause more damage and not be accountable.

Hook and Go towing were exceptional. I had a very unusual and difficult towing situation that left me stranded on the side of the road for over 10 hours. My Road side assistance couldn't find someone that would take it on. Hook and go to the rescue. They agreed to do the job and pulled off a highly challenging tow. I can't express how thankful I was for them and the superior service they provided. Hopefully I will never need their services again but if I am ever in a bind in St Louis they will be the only people I would call.

I ordered a flatbed in the guy showed up with a dolly he ended up ruining my transmission lines. Two 👎👎 My Rating is negative-⭐⭐

Great service. A man named Alex was super understanding and ended up saving me a lot of money. Would definitely go to them for cheap road side assistance.

Needed a quick tow and they showed up in 15 minutes. Great service, very friendly. Next time I need a tow, I won’t waste my time with insurance. I’ll just call hook & go.

Outstanding service. Staff was friendly, extremely helpful, and got my situation resolved quickly and properly. Abraham did a phenomenal job and I could not recommend this tow company more.

Alex saved us last night…I had a flat tire that was impacted on and I couldn’t break the lug nuts free with the oem tire tool. Hook and Go Alex arrived right when he said he would and made it happen. All the way in Cahokia no less and we live in Ballwin so we were no where near home. Thank you again Hook and Go for the excellent service if I could give you 10 Stars I definitely would.

Jacob, my favorite towing came within reasonable time from time he was dispatched to tow my vehicle. Kuddo’s