Today was my first experience with Herrell Plumbing. And based on my experience, it will not be my last.
It is indeed rare to find businesses these days who value providing exceptional customer service above all else, and have trained their employees to do the same. Herrell Plumbing has managed to accomplish this, and set the bar high for others to follow.
I contacted Mike (who it turns out is one of the owners) first thing on a Friday morning with a request to have a new toilet installed. He presented my options clearly and provided me with a very fair price. On top of that, he was able to get my job done within a few hours. He called me to let me know the two-hour window of my appointment, and once again advising me the technician was on the way.
Heath arrived exactly on time and after seeing for himself which model best met my needs, he called his colleage who delivered the new model while he was removing my old one. It was an extremely efficient process and showed genuine respect for my time.
I am so grateful to have found such a great company who has been providing quality service to the Central Florida area for many years. They have certainly earned their fine reputation.
Today, they earned my trust, and another loyal customer.