HEP is on the way

We had a 2.5-ton 80/20 split unit installed today just after ordering it last night with help from Jacob Newman. Sebastian, Tristan, and a helper who came with them were extremely courteous, friendly, and helpful. They explained everything that they were going to be doing during the installation. You could tell that had done this kind of installation enough that they probably could do it in their sleep. I showed them where the access was in the master bedroom closet and I apologized because the access opening was small. They looked and said it was nothing that hadn't seen before. Then each one started on their different task. They had to remove a closet shelf and trim around the access opening for clearance issues once they had taken measurements, (asked if it was okay before they removed anything) and replaced it like new. They all worked like machines when the outside unit was completed they came and helped the other to remove the old split unit and replace the new unit in the attic. They cleaned up any mess in the areas where they worked and looked proud of the work they had accomplished. They double-checked everything to make sure that it worked perfectly. Excellent workers especially as hot as it was in the attic. I want to also give Hep a big thank you for hiring veterans. Being a former Marine hiring veterans is always a big plus for me in any business. I thank you guys a lot.

Zak & Destin did a very good job, they answered my questions and cleaned up after they finished. I did not care for the lack of communication I received from the company regarding their trying to contact me and saying they left voice messages. The company did not have my email on file, therefore I had not received an invoice showing payment for job to start. I have yet to receive a signed copy of the contract I signed when Hanniel Idung came out 10/10/25. Connie whom I spoke with today was professional and courteous when informing me about the alledged missed phone calls and non response to voice messages.