HEP is on the way

We bought a new house and unfortunately had to replace the HVAC system. I called HEP based on some Google reviews and how close by they were to my house. They came out the same day and looked our system over. Unfortunately it needed to be replaced. The tech worked with me and got us a good unit at a good price. He got us financed with no payment for a year. I waited to do this review until we used the heat. Both the air and the heat work perfectly. The guys that did our installation came two days later and did a professional clean install. They cleaned up and took the old unit away. They did a great job and we are very pleased all the way around. I would highly recommend HEP for the replacement of a HVAC unit. The new unit is also more efficient and we've seen a reduction in the electric and gas bill. I would definitely use HEP again.

HEP was awesome and was able to come out same day! They were so easy to schedule with and kept us updated with texts the entire process. Patrick fixed our unit quickly and answered all of our questions. Very pleased and will absolutely use HEP going forward!

They sent Josh Arden out, and he was super personable and great to work with, and did a fantastic and thorough job. He listened to ask my concerns and looked at everything, and then explained everything that would need to be done in a clear and ready to understand way. Can't recommend them highly enough.

Great experience- Doug was kind and answered all my questions. He was very professional and knowledgeable. Thank you for fixing my water heater. I have a happy wife. 😊

Mr. Sims is a well liked Technician in our household! He arrived early, stayed until my schedule freed up, explained throughly, offered advice, repaired quickly, and was on his way! Thank you!!

Tyler Caldwell came to fix a problem toilet. He was very friendly, respectful, and professional. It did not take Tyler long to find the problem and immediately began the work. Once finished, Tyler explained what he had done, then he sat in his truck for a bit so he come back in and check one more time and confirm all was well before leaving. We appreciate Tyler, his time and his commitment. A Big Thank You To Tyler 🙂

Tyler was very professional and patient to explain to us for dripping faucet problem we have had. HEP was quick to dispatch the tech the same day for us as well and staff on the call were also very helpful. Unfortunately we did not move forward with the work order due to budgeting issue, but will surely happily call HEP for any future problems.

Jacob Newman did an amazing job on my air unit. In a short amount of time we went from 0 air to freezing. He was very knowledgeable and professional. Highly recommend

I previously gave a 5 star review before the installers came to my home. I am now changing that to 4 because the original job I contracted for and put a 50% deposit down for could not be done. Thankfully the technicians that drove all the way from Knoxville had reviewed the job with their supervisor and did not follow through with the original plan. Amanda gave me a quote for replacing a water heater. She was knowledgeable, nice, and efficient.

Our Heat went out while it was 20 degrees and snowing outside. Jacob N and Jason came out and helped me with me diagnose and get me a new unit. They were both very professional and knowledgeable. Thank you!