The office was proactive in reaching out when the technician was running late, and we were able to track where he was when he started to head over - all of which we appreciated. Our technician, Jeremy, replaced a punctured water supply line under one of our sinks efficiently and gave us a quote for replacing the sink (because of how old it was) but did so with no pressure. He was easy to deal with and what he charged us was very reasonable. HEP is the third plumber we've tried in the area and they are the only ones we would call back so far!