We finally finished our $30k exterior painting + deck project with Henry’s in Dec and I feel like a brand new person. I would check reviews every so often and wonder how they could possibly be getting so many positive reviews. I still question it. I would not book them! They are masters at sales and overpromised on basically everything from price to product to timeline. When things started to go wrong, we received attitude and gaslighting. There was a lot of internal arguing and blame game shenanigans happening. Matt Pemble (who has since been fired) quoted + assured us they would be able to accomplish everything we wanted in a timely manner (end of Aug).
First, we had a very messy demo process. They left a ton of glass and debris in the yard that was never picked up for months. I eventually did this myself. Next, we had a minor foundation issue. When they poured concrete, it was bulging and they left giant rods in the side of the house that I begged to have shaved off. Matt said they would smooth out the concrete and get it to match, but I eventually had to give up on this issue after more serious issues demanded attention. They did leave a concrete mess all over that I had to clean. Meanwhile, the house was painted on all sides except the demo side. This was fairly smooth, although they painted over our custom window unit. Then we didn’t hear from them for weeks.
I would call + text to check in on it + would be given excuses and told they were getting their showroom ready. Initially I was patient, but piles of lumber were sitting in our yard for 3 weeks, warping in the rain. More miscommunication + scheduling issues. Sometimes guys would come at 7 am sometimes 3 pm and always without warning. Over four months I cannot even count the amount of no-shows.
When our deck finally goes up, it looks nothing like what I was promised. Henry sent Matt out the next morning. He had a horrible attitude and explained why they did it this way. I said it looks nothing like what we spoke about and he agreed but said that it would be much more money to get what I wanted… ? We came up with a game plan and I agreed to an extra $2k in lumber costs that I feel should have been planned from the jump. I was sending him design plans since he didn’t seem bothered at all to keep his word. He told me they would “cover” the staining and then later told me it wasn’t in our contract. At this point I demanded everything be in writing. He was lying about what was being said in person.
New deck goes up. It’s okay. They’re not skilled with woodworking and would send different teams that didn't communicate with one another. They fired Matt halfway through our project + proceeded to blame everything on him while continuing to act unprofessionally. Any time they came to address an issue, they created new ones. Next, we had an issue matching paint where they did some siding patches. That was like pulling teeth to get them to remedy this. Eventually one very skilled painter came out + I thought he was taking care of everything and then they sent out a different crew the next day at 5 pm to paint our house in the pitch black before it was supposed to rain the next day, stayed until 9 pm and wondered why it was such a drippy mess the next day. Meanwhile, they kept acting like we were holding out on paying them when we addressed issues. Phil was so rude as well, telling me my “project was complete” and sending the final invoice until I would force him to come out and look at the messes!
So many problems I just had to stomach so that I didn’t have to deal with them anymore. I shudder to think what this would look like if I wasn’t spending literal months hounding them daily. It was so exhausting and I’m not convinced everything will hold up over the years either. Absolutely not worth this amount of money and stress. They assured us it’s under warranty, but I will never deal with them again. We’ll need to hire someone in the Spring to correct their mess. WHAT A RELIEF we never have to talk to them again. Do not do business with them!