The experience was nothing short of a nightmare. The technician arrived in the last 30 minutes of a 5-hour window, completely unprepared—no ladder for a job requiring installations 10 feet high.
He claimed the pergola was not level, though the manufacturer confirmed it was within tolerance. Despite spending just 9 minutes at my home (ring camera captured), no work was done, and worse, I was charged in full. Follow-up communication was abysmal, with my case being confused with another customer’s and no effort to resolve the issue. This level of unprofessionalism and dishonesty is shocking.
From previous reviews, it is apparent that this company likes to make follow up comments blaming customers, I don't think this review will be any different.
Avoid at all costs!