HEG Southern Tasmania

Great costumer service and communication. Average product. We bought a air circulation system. It is effective for reducing condensation. However it's not very good at transferring enough heat to other rooms, as promised. The chill has been taken off but my bedrooms are still much colder than the loungeroom.

I’m extremely disappointed with my experience dealing with HEG. I initially requested and agreed to a quote for a basic switchboard upgrade from Ben, which was completed and invoiced at around $1,175. Months later, I received a second invoice for nearly double the original amount, without any formal quote of additional charges. Despite specifically asking Ben to email me a quote multiple times over the phone and being promised this would be done, no quote was ever provided. HEG proceeded with extra work and simply billed me after the fact, claiming verbal approval over the phone, which is both unprofessional and unacceptable with this significant cost increase. This lack of transparency, poor communication, and failure to follow through on agreed upon processes is deeply concerning. Customers should be able to trust that any extra work will be quoted and authorised in writing, not added without consent. I would caution others to get everything in writing and double-check every step with this company. After emails to HEG requesting an explanation they have blatantly ignored me and just proceeded to send invoices.

We had a heat transfer kit put in and Unfortunately due to the main Outlet not being able to go in the lounge room to extract the heat from wood fire it was placed in the hall way, We were advised it would extract enough heat to do the job but that is not the case at all. Still have crying windows and no heat getting into the other rooms of the house, We wish we had not gone ahead with it and seeked other alternatives. Staff were great and polite but unfortunately product has let us down.

HEG installed a rooftop solar system at my new place. They were very professional at every step, explained everything clearly so there were no surprises and the install went very smoothly. The system has now been operating for about 6 weeks and according to the realtime monitoring app is generating power above my expectations. Very happy with the whole process and looking forward to receiving my next power bill, LOL.

Very good from start to finish. The crew who came to my home to install the air circulation system were exceptionally professional as well as being warm and friendly. The systems themselves (air circulation and solar panels) are both working fine. The air circulation is remarkable. The whole house is just so comfortably warm. Install teams were very clean and you wouldn't have known they were there.

Great service from the informed and intelligent quotation to the ultimate installation and after support. In particular, the friendly and super helpful Ben, who went out of his way to help us decide on which solar system and power tariff to use. We fully and wholeheartedly recommend HEG.

David Brett and his team came in to solve the condensation problem in my indoor heated therapy swimming pool room. He and his men were very respectful of my space, friendly, on time and were very competent in their work. After many calculations on how the air was flowing, the problem was solved with powered air vents and insulation in the ceiling. I would highly recommend them.

Unfortunate experience with HEG installing aTesla battery 18 months ago. The contractor wired the battery incorrectly so that we could not use either the battery or the solar panels for months. Multiple calls were not returned by management in Launceston. Contacted them again recently to redeem our 12 month free solar panel clean. Call not returned.

I had a heat pump installed by HEG. From communications, to quoting, to installation and follow up, the service was excellent and I would highly recommend them and use their services again, Vicki

I am very happy with dealing with HEG. Highly recommend their professionalism, time & manner with the installation. AAA+++