Completely agree with previous customer, Jan. Pretty much what happened to her about a year ago, I also experienced with this company. Poor communication, poor follow up, and I ended up paying more than what was initially quoted with NO payout from insurance. Once I paid my deposit I heard nothing and I always had to follow up with them. Took them months after I've already paid my deposit, to come out and fix my roof. The only reason why they came was because I told them I'm looking into another roofer. It's my error that I should have looked into other roofers instead of just assuming these people are actually looking out for me as they presented when I first spoke with them. After they repaired my roof and paid them the remaining balance, I found a few cosmetic flaws that need to be fixed. They said they will come out the follow week to fix it, and guess what? They never showed or ever called back. Lesson learned. Do your homework and talk to more than one company, even if they were highly recommended.