If I could give this place zero stars, I would. I’ve been a loyal client of my groomer for over two years — she’s a floater, so wherever she goes, my dog and I follow. Even after moving to New Jersey, I still travel to Manhattan for her.
Unfortunately, this establishment is completely lacking in understanding. My dog is fully vaccinated, but my veterinarian at Small Door follows a science-based approach. For one vaccine, she explained that a titer test showed his antibodies are high, so it’s not necessary to revaccinate until next year.
I understand that businesses have policies regarding vaccinations, but a little flexibility and willingness to understand a loyal client’s situation would have gone a long way.
And frankly, after reading the many bad reviews about their daycare staff — picking dogs up by the neck and even hitting them with a filthy mop — I’m relieved my dog won’t be spending a minute here.