Hand and Foot- nail.SPA (CWB)

（由 Google 翻译）平常都是来这里按摩这次是第一来到这里做美甲 美甲师sally超级细心 颜色我一直没选好 她就帮忙推荐慢慢帮我试～ 最后成果也超级哈 而且还会有手膜！ 下次会再来！ （原文） 平常都是來這裡按摩這次是第一來到這裡做美甲 美甲師sally超級細心 顏色我一直沒選好 她就幫忙推薦慢慢幫我試～ 最後成果也超級哈 而且還會有手膜！ 下次會再來！

（由 Google 翻译）环境完美，轻松舒适，非常干净——所有设备每次都清洗干净。体验非常棒！ （原文） Perfect environment, relaxing and very clean - all equipments are clean every time. Very happy session!

（由 Google 翻译）我这次体验非常棒！我的美甲师技术娴熟，工作效率很高，而且环境非常安静舒适。我特别喜欢最终的美甲效果！下次还会再来！ （原文） I had a really enjoyable experience. My beauty technician was so efficient and did such a great job in a very calm and serene environment. I also loved my final nails! Will come back!

（由 Google 翻译）体验非常好。位置很方便，环境干净舒适。理疗师Prema非常专业，按摩手法也很精准。下次还会再来 :) （原文） Very good experience here. Location is v convenient, environment is clean and comfy. Therapist Prema is v professional and the massage is v precise. Will come back again :)

（由 Google 翻译）体验非常糟糕😠。我通过ClassPass预订并付款，也收到了WhatsApp确认，但当我到达时，他们却说因为临近圣诞节，所有名额都预留给了会员，所以我的预订被取消了。他们甚至连通知都没通知就取消了我的预订。非常不专业，完全不尊重顾客的时间。 （原文） Really bad experience 😠. Booked and paid through ClassPass, got confirmation via WhatsApp, but when I showed up, they said the booking was cancelled because it’s near Christmas and all the spots are reserved for members only. They cancelled my booking without even bothering to inform me. Very unprofessional and disrespectful of customers’ time.

（由 Google 翻译）服务和环境都很好。我做过几次角蛋白睫毛提升。治疗师很专业也很友善。谢谢。 （原文） Nice service and environment. I did Keratin Eyelash Lift for several times. The therapist is professional and nice. Thank you.

（由 Google 翻译）我通过 ClassPass 发现了这家美甲店，从此就成了忠实顾客！美甲师 Hailie 手艺超棒——她对细节的把控无人能及。预约的时候，我强烈推荐指定她。Hailie 会花时间仔细评估你的指甲状况，并就修型或护理方面提供专业的建议，确保达到最佳效果。😍😚 （原文） discovered this nail salon through ClassPass and have been a loyal customer ever since! The nail artist, Hailie, is exceptional—her attention to detail are unmatched. When booking, I highly recommend requesting her. Hailie takes the time to assess your nail condition and offers expert advice on shaping or treatments to ensure the best results.😍😚

（由 Google 翻译）我2月15日做的美甲，今天是2月18日。这些指甲已经翘了。我用的是硬胶。美甲师花了两个多小时才弄好我的指甲。我本来有晚餐安排，所以尽量不催她。不过，如果你喜欢他们慢慢来，我明白她想把指甲弄得完美无缺。我唯一的抱怨是……太贵了！他们告诉我费用了，我之前不知道还有卸甲费。就做个基础美甲和一层硬胶，这价格太贵了。我花了1000多港币买这套。我没时间再去修了。一开始我觉得，考虑到这个价格，考虑到他们这么慢的修甲速度，或许还是值得的。 但如果能以这个价格在3天内完成翘甲，我以前从未遇到过这种情况。 我本来想给这家店打一星。不过工作人员人很好。他们花了很长时间，我去的时候太晚了，灯都关了，他们快要关门了，我是最后一个离开的。但我不太满意，因为这个价格我得去旅行，还要额外花钱来修复它。 更新：第三天洗澡的时候，指甲完全掉了。 （原文） I got my nails done on Feb 15. Today is Feb 18. These nails already lifted. I got hard gel. The nail tech took over 2 hours doing my nails. I had dinner plans and was trying not to rush her. But if you like them taking their sweet time I get it she was trying to make them perfect. My only complaints are…. It’s very expensive! They told me about the fee, I wasn’t aware there was a removal fee. This is very expensive for just a basic manicure and a hard gel over lay. I paid a little over 1000hkd for this set. I don’t have time to come back to correct this. I initially thought at this price and they way they took their time maybe it was worth it But if for to lift in less than 3 days at this price. This had never happened to me before I would give this place a one star. But the staffs were nice. They took forever and I was there so late that lights were off and they were closing and I was the last one out. But I am not happy that for that price I have to go on my trip and pay extra money to have this fix. Update: the nail fell off completely while I was in the shower on day 3

（由 Google 翻译）1. 尝试之前请三思。 2. 这家店简直是宰客。服务一般，价格却贵得离谱。这个价钱你都去四季酒店了。 3. 不值这个价。取消政策糟糕透顶。我从来没见过哪家美甲店是这样的。他们这是在赶走顾客。 4. 失望而归，以后再也不会来了。 5. 在你购买套餐之前，他们会提供优质的服务。 6. 一旦购买了套餐，不仅很难预约，他们还会安排一个不太专业的美容师为你服务。没想到他们竟然让你坐在沙发上而不是正规的美甲台上做指甲…… 7. 如果预约满了，他们会安排你坐在足疗区，这太不合理了。 8. 我做手部护理、手部水疗和美甲的时候，全程都得扭着腰。 9. 在我的护理开始前，我等了20分钟，他们竟然没注意到我在等。 10. 同样的指甲护理服务，在别的地方能以一半的价格买到。 （原文） 1. Think twice before you try. 2. This place is a RIP OFF. Extremely expensive for average service. You could probably go to Four Season for this price. 3. Not worth the price. Cancellation policy is awful. Never ever had a nail salon working this way. They are pushing customers away. 4. Leaving with disappointment and never come back again. 5. They will provide good quality service seat before you purchase their package. 6. Once you have purchased it, not only it is difficult to book a slot, they will assign a not so professional beauty technician to serve you. Didn’t expect that they will ask you to sit on sofa instead of a proper nail bar table to do the nail… 7. They will arrange you to sit at the Pedicure area if they are fully booked, which is NOT RIGHT 8. I had to twist my back for the whole time to do my hand treatment, hand spa and manicure. 9. Before my treatment started, I was sitting there for 20 mins for my appointment and they didn’t realise I was waiting 10. You can get the same nail service with half the price somewhere.

（由 Google 翻译）我在这家美甲沙龙的体验很不尽如人意，不得不分享一下我的想法。 1. 服务质量差： 我的美甲成品质量很差。形状不够圆润，而且看起来很薄，整体效果不太美观。此外，凝胶没有完全涂抹到我的指甲上，导致第四天指甲出现严重撕裂——这对于美甲来说简直不可接受。 2. 客户服务不尽如人意： 虽然他们确实为我安排了维修预约，但我因为身体不适不得不取消。我通过 WhatsApp 联系他们道歉并解释了我的情况，但他们的回复既不体谅又不屑一顾。他们没有表现出同情，反而一直纠结于我的取消预约，这让我感觉很不体贴。我知道他们已经为我预留了时间，我的取消预约会影响他们的业务。然而，他们似乎并没有意识到问题的根源在于服务质量差。 到第七天，好几根手指的美甲胶都掉了，有些甚至掉了一半。我再次联系他们预约，却发现美甲胶的撕裂越来越严重，还被怪罪取消了之前的预约。我非常沮丧，因为我的病情和他们的服务质量完全无关。好的美甲应该至少能维持一个月，而不是几天。 总的来说，我期待更好的质量和客户服务。根据我的经验，我不会推荐这家沙龙。 （原文） I had a disappointing experience at this salon, and I feel compelled to share my thoughts. 1. Poor Quality of Service: The final product of my manicure was subpar. The shape was not domed and appeared thin, resulting in a less appealing look. Additionally, the gel was not securely applied to my nails, which led to significant tearing by day four—simply unacceptable for a manicure. 2. Unsatisfactory Customer Service: While they did offer me repair appointments, I had to cancel due to being unwell. I reached out via WhatsApp to apologize and explain my situation, but their response was inconsiderate and dismissive. Instead of showing empathy, they continued to focus on my cancellation, which felt inconsiderate. I understand that they have reserved the time for me and my cancellation will affect their capacity in business. Yet, they didn’t seem understand the root problem is the poor quality of work. By day seven, several fingers had lost gel, with some even missing half of it. When I reached out again to schedule another appointment, and told them the tearing of gel is getting serious and I was blamed for canceling the previous one. I was extremely frustrated, as my illness was completely unrelated to the quality of their work. A good manicure should last at least a month, not just a few days. Overall, I expected better quality and customer service. I would not recommend this salon based on my experience.