Halwill Manor Nursing Home

My angel up in heaven (my late mother) lived in this nursing home for the last few years of her life. When she lived here, most of the staff were very friendly, helpful and kind. I know mine (and my mother's) favourite person by far was a girl called RUBY. she was so kind and thoughtful and lovely, she treated my mother so well, even though she could be a cheeky devilled egg sometimes. I never got to say goodbye to you RUBY, so if you see this, thank you for being such a well-mannered and caring light of my mother's life.

Every member of Staff was courteous and polite, respectful and friendly. All questions asked were adequately addressed. My husband was well cared for, and well looked after.

A very caring environment. My mother has greatly improved since she’s been in this carehome. The staff are very friendly and helpful.

My family cannot express fully our appreciation for the care provided for my father by the staff at Halwill Manor. Although my father Mike resided only for a short while at Halwill all the staff went above and beyond in every aspect of his care and daily communication was usual with me no matter how busy they may have been. It is with heartfelt thanks I endorse everyone at Halwill, bless you all !

I couldn’t have asked for a better place to be for my dear mother in her last 6 weeks of life as everybody in the care nursing home was so kind and gentle with her. Everybody is so willing to make sure the resident is happy and comfortable. Further more the home is spotless top hygiene too. Thank you all for a wonderful caring job so well done.

I can highly recommend Halwill Manor Nursing home. It has a peaceful, warm, friendly, caring environment, with wonderful staff. From our very first visit when we viewed the home shortly before another lock down, it felt naturally relaxed and the staff were very welcoming. Unfortunately by the time Dad actually got to Halwill Manor there was another lockdown. During this time only two people could visit and that was through a screen to start with, and then later on in a room socially distanced. We are a very close family and this was truly devastating for us, as it was for everyone in our situation. However, the staff were so kind to not only Dad, but us too. He had dementia and struggled to make conversation, but it was obvious to us that he was comfortable and happy as he used to smile at the staff who accompanied him on our visits. One particular day, when the staff member said it was time to go for tea, he looked at mum and said ‘these maids are so good to me’. This was priceless for us as we knew it came from his heart. This was a tough time too for staff, but they always found the time to keep us updated with phone calls and emails in between our weekly visits. At one time when mum couldn’t visit at all, we had zoom meetings. The member of staff would sing a song and Dad would smile and sing along. Sadly Dad was only there for a few months before he died, but in his final few days the staff were extremely kind and compassionate to us, making a difficult time much easier.

Our mother was a resident at Halwill Manor form 1992 up until she passed away in October 2018. From day one she was given the utmost care and respect. Because of the length of her stay, she became part of the fabric of the place. Over the years it has been a great comfort to My sister and I that she was safe and secure in such a lovely, homely surroundings. Jacqui and all her dedicated, hard working team deserve the utmost credit and we thank them for providing Mum with security and the peace of mind she needed. We Thank you.

Halwill Manor is a beautiful place full of fabulous people. Richard made the transition for our father incredibly smooth and couldn't recommend Halwill Manor highly enough. The care staff are awesome and have made dad relaxed and comfortable.

My experience with Halwill Manor Nursing Home has been one of caring and compassion at all times. The care and love the staff have shown my aunt has been nothing short of sincere and genuine love. I was contacted at all times about how my aunt was in relation to all wellbeing matters even though I am in Melbourne, Australia. They were able to allow me to farewell her via a zoom link they organised which was very much appreciated. Thankyou from my heart all staff at Halwill Manor, and particularly Sue who has been superb throughout my connection with your beautiful nursing home. My cousin who passed in 2019 spoke nothing but highly of where her mother has been living for many years. She loved Halwill. Thankyou.

My husband went to Halwill Manor just after Christmas 2022. He had been ill for a very long time, but his condition became to complicated for me to cope with at home. A member of staff came to assess him while he was in hospital, and he was tranferred the day after. Unfortunately I could not be there at the move because I had Covid (caught during hospital visits) and I was worried that he would not understand what was happening and would be upset. But the staff were very kind and helpful, and when I was able to visit a few days later, he seemed happy. I had conversations discussing various aspects of his care, with the nurses, the cook, the activities organizer etc. My comments were listened to and followed up. The care care staff at Halwill Manor were all very proffessional, compassionate and pro-active regarding my husband’s needs. Unfortunately my husband’s condition deteriorated and he died after a few weeks. During that stressful time the staff were again helpful and understanding, considarate towards the family. I am glad and grateful that my husband was able to spend his last days in such a kind and friendly environment.Vera Tooke.